Program Coordinator

4 weeks ago

Providence, Rhode Island, United States Brown University Health Full time

Job Summary

We are seeking a highly skilled Program Coordinator to join our team at Brown University Health. The successful candidate will assist in the planning, development, and implementation of volunteer programs that support and augment the staff of the Rhode Island Hospital in the delivery of healthcare.

Key Responsibilities

  • Assist in planning the goals, objectives, and scope of the volunteer services program.
  • Develop forms, policies, and procedures to ensure efficient program operations.
  • Interview and place volunteer applicants, coordinate training, and maintain volunteer schedules.
  • Conduct orientation and training sessions for volunteers, coordinate workshops and seminars, and create support groups as needed.
  • Monitor volunteer attendance and behavior, and take disciplinary action when necessary.
  • Conduct performance evaluations, exit interviews, and professional development training for volunteers.
  • Establish and maintain a good rapport with staff members in service areas.
  • Prepare reports for the Manager, including statistical profiles of volunteers.
  • Research community resources for recruitment of volunteers and make outreach telephone calls and personal visits.
  • Generate correspondence, including solicitations, recommendations, and thank-you letters.
  • Prepare a monthly calendar of events.
  • Assist in the development of new services and assignments for volunteers, and investigate and develop pilot programs.
  • Discuss volunteer opportunities with potential candidates, telephoning or visiting the office.
  • Develop and maintain department records, including job descriptions, procedures manuals, and volunteer communication logs.
  • Serve on hospital committees and attend meetings as a representative of Volunteer Services.
  • Maintain computerized office records, including skills bank statistics, volunteer schedules, and monthly reports.
  • Assist in planning annual awards events for volunteers and other recognition ceremonies throughout the year.
  • Maintain a current knowledge of trends and changes in the volunteer services field, new legal and governmental regulations, and other changes governing volunteers of all ages.

Requirements

  • High school diploma or equivalent required.
  • Highly skilled written communication and public speaking required.
  • Ability to plan and organize programs and services to meet patient, staff, and volunteer needs.
  • Ability to supervise volunteers of diverse age groups and socio-economic backgrounds and monitor volunteer activities to ensure safety of patients, parents, and staff.
  • Demonstrated knowledge and skills necessary to provide care to patients with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
  • Minimum of two years previous work experience, including interviewing, counseling, public speaking, program development, and training responsibilities.

Supervisory Responsibility

Volunteers at Rhode Island Hospital.

Equal Opportunity Employer

Brown University Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity, or expression, disability, protected veteran, or marital status.

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