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Support Technician

2 months ago

Minneapolis, Minnesota, United States HOM Furniture, Inc. Full time
Job Summary

HOM Furniture, Inc. is seeking a skilled Support Technician to join our team. As a Support Technician, you will be responsible for providing technical support and troubleshooting for our employees.

Key Responsibilities
  • Provide technical support and troubleshooting for employees via phone, email, and in-person requests.
  • Lead users through diagnostic procedures to determine the cause of technical issues.
  • Install personal computers, software, and peripheral equipment for users.
  • Write and revise training manuals and procedures.
  • Perform other duties as assigned.
Requirements
  • High school diploma or equivalent required.
  • Hands-on experience with installing and upgrading software and hardware preferred.
  • Ability to communicate effectively verbally and in writing.
  • Physical demands: low physical demands required.
What We Offer
  • Competitive benefits package.
  • Paid time off.
  • Medical and/or dental coverage.
  • 401(k) employee contribution plan.
  • 401(k) employer matching.
  • Employee discount.
  • Career advancement opportunities and training.