Technical Support Manager

4 weeks ago

Minneapolis, Minnesota, United States Unison Full time
Technical Support Manager

Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. We are seeking a Technical Support Manager to lead a diverse team of engineers and technicians in a fast-paced environment that involves working with customers and changing priorities.

The Technical Support Manager will be responsible for the performance of the technical support team, developing and managing long-term goals for the team related to hiring, scheduling, project management, and training, and frequent communication with both internal and external customers.

The ideal candidate will have a blend of technical (HVAC systems), management, and communication skills, and staying technically abreast of all business unit product lines, rep network, and key manufacturing and engineering processes.

Key Responsibilities:

  • Lead and manage the technical support team (engineers, product specialists, and service technicians)
  • Train and develop the technical support team
  • Manage travel and work schedule of the team to maintain the required staffing in the office and satisfy customer requirements
  • Ensure that the team maintains ownership of reported field issues and that solutions are implemented in a timely manner
  • Work closely with field service technicians to provide training, support, and product change updates to ensure our products operate as intended throughout their life cycle

Requirements:

  • 4 Year / Bachelor's Degree required
  • 6-8 years of relevant work experience in technical support required
  • 6-8 years of relevant work experience in a supervisory or managerial role required
  • Microsoft Office Suite (Outlook, Excel, and PowerPoint) knowledge
  • HVAC Technical Systems Experience preferred
  • SAP, DocuWare, CAP, CRM experience preferred

Benefits:

  • Our benefit packages and salaries are among the best in our industry
  • Benefits may vary slightly by location, but usually include: Health insurance, Prescription drug benefits, Dental insurance, Paid vacations and holidays, 401(k) Retirement savings plan, Employee Assistance Program, Flexible spending accounts for medical or dependent care expenses, Tuition assistance, Employee Wellness Program

  • Technical Support Specialist

    1 month ago

    Minneapolis, Minnesota, United States Skykit Full time

    Job OverviewSkykit is a leading provider of innovative digital signage solutions, empowering businesses to create engaging visual experiences. We're seeking a skilled Tier 2 Technical Support Specialist to join our dynamic team.Key ResponsibilitiesProvide exceptional technical support to clients via phone, email, chat, and remote assistanceDiagnose and...

  • Technical Support Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States In Technology Group Inc (US) Full time

    {"Job Title": "Technical Support Specialist","Location": "Minneapolis, MN (Hybrid)","Salary": "Up to $50K base","About the Company": "Our company is a leading IT-managed service provider based in Minneapolis, Minnesota, renowned for delivering top-tier IT solutions to a diverse range of clients. We foster a work environment that emphasizes professional...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States TEKsystems Full time

    Job Title: Technical Support SpecialistJob Summary:This role involves providing technical support to end-users across various locations. The ideal candidate will have strong interpersonal skills and experience with ticketing systems.Key Responsibilities:Provide technical support via phone and in-personManage tickets using Manage EngineCollaborate with the...

  • Technical Software Business Analyst

    4 weeks ago

    Minneapolis, Minnesota, United States C4 Technical Services Full time

    Job Title: Technical Software Business AnalystAs a Technical Software Business Analyst at C4 Technical Services, you will play a pivotal role in bridging the gap between business and technical requirements for our 3D software applications.Responsibilities:* Lead cross-functional discovery sessions to gather and analyze business requirements from...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Trimble Full time

    Job SummaryTrimble is seeking a Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical support to our customers via phone, email, and chat. You will troubleshoot and resolve technical issues related to Trimble Transportation products and solutions.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Trimble Full time

    Job SummaryAs a Technical Support Analyst at Trimble, you will be responsible for providing exceptional customer support and resolving technical issues related to our products and solutions. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key ResponsibilitiesProvide technical...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States North Country Business Products Full time

    Technical Support SpecialistAt North Country Business Products, we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to assess, resolve, and close point-of-sale hardware and...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Omni Inclusive Full time

    We are seeking a skilled Technical Support Specialist to assist in the provisioning and installation of Microsoft Teams Room technology in our client's conference rooms. The ideal candidate will have at least 2 years' experience in a technical support role, strong communication skills, and the ability to lift up to 50 pounds.The successful candidate will...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States NORTH COUNTRY BUSINESS PRODUCTS Full time

    Job OverviewNorth Country Business Products is seeking a skilled Technical Support Specialist to join our team. As a Point of Sale Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assess and resolve hardware and software issues for clientsProvide timely updates on...

  • Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Trimble Full time

    About the Role:The Technical Support Analyst will be responsible for providing in-depth troubleshooting and research for Trimble Transportation product and TMS solutions. This includes handling customer issues related to supporting, upgrading, and usage of Trimble Transportation products and solutions.Key Responsibilities:Provide an outstanding customer...

  • Technical Manager

    1 month ago

    Minneapolis, Minnesota, United States Allianz Full time

    About the RoleThis position is responsible for overseeing the day-to-day technical management of assigned functions, projects, or programs. The successful candidate will serve as a subject matter expert, ensuring the operational success of the assigned area through daily work direction and support of local and global teams.Key ResponsibilitiesManage ATA...

  • Technical Support Analyst I

    4 weeks ago

    Minneapolis, Minnesota, United States BAE Systems USA Full time

    Job Summary:BAE Systems USA is seeking a skilled Technical Support Analyst I to provide technical support to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong understanding of CAD tools, software installations, and problem-solving skills.Key Responsibilities:Provide technical support to...

  • Technical Accounting Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Daikin Applied Full time

    Join Daikin Applied as a Technical Accounting ManagerWe are seeking a highly skilled Technical Accounting Manager to join our team at Daikin Applied. As a key member of our Finance Department, you will be responsible for completing the company's financial reporting package, including related disclosures, while managing our ERP and consolidation solutions.You...

  • Refrigeration Technical Support Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Everidge Full time

    Job Summary: The Refrigeration Technical Support Specialist is responsible for providing technical support to clients and customers for the startup, operation, and service of Everidge walk-ins, Preprite equipment, and Russell and Heatcraft products. The TSS must have vast field experience and knowledge of various air-cooled and water-cooled Refrigeration...

  • Technical Infrastructure Manager

    3 weeks ago

    Minneapolis, Minnesota, United States CURiO Brands Full time

    Job Title: Infrastructure LeadAt CURiO Brands, we are seeking an experienced Infrastructure Lead to join our team. The successful candidate will be responsible for planning, designing, implementing, and supporting the strategic roadmap of technologies used within the company.Key Responsibilities:Systems Support:Responsible for the overall design,...

  • Technical Support Specialist for Banking and Finance

    4 weeks ago

    Minneapolis, Minnesota, United States Experis Full time

    Job Title: iMac CoordinatorJob Summary:We are seeking a skilled iMac Coordinator to join our team in the Banking/Financial industry. As an iMac Coordinator, you will be responsible for providing technical support to project coordinators located across North America. The ideal candidate will have strong communication skills, be customer service oriented, and...

  • Technical Sales Manager

    1 month ago

    Minneapolis, Minnesota, United States Sefar Inc Full time

    Job SummaryWe are seeking a highly skilled Technical Sales Manager to join our team at Sefar Inc. As a key member of our sales team, you will be responsible for managing our territory sales growth efforts in the Midwest region, covering states such as Wisconsin, Minnesota, Iowa, North Dakota, South Dakota, Kansas, Missouri, Nebraska, and the UP of...

  • Senior Technical Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Allianz Full time

    The Senior Manager of Data Engineering is responsible for overseeing the day-to-day technical management and delivery of assigned functions, projects, or programs, data infrastructure and pipelines for various insurance policy administration systems and other supporting applications.The senior manager will also lead Technology Modernization, Capability...

  • Senior Technical Project Manager

    4 weeks ago

    Minneapolis, Minnesota, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Technical Project ManagerLocation: Minneapolis, MNJob Description:We are seeking a skilled Technical Project Manager to join our team at Futran Tech Solutions Pvt. Ltd. As a Technical Project Manager, you will be responsible for ensuring the success of our Corporate Real Estate application integrations.You will be project managing,...

  • Manufacturing Engineer

    4 weeks ago

    Minneapolis, Minnesota, United States Teleflex Full time

    Job SummaryThis role provides technical support and operating knowledge for medical device manufacturing at Teleflex. The successful candidate will take a key role in engineering functions such as validating and troubleshooting processes, identifying and implementing process improvements, and supporting day-to-day production and the transfer of development...