IT Support Specialist
1 month ago
At Brilliance Cyber Systems INC, we are seeking a highly skilled IT Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our customers, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to customers via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues
- Install and configure software applications
- Work closely with customers to understand their IT needs and provide solutions
- Collaborate with other technical teams to ensure seamless support
Requirements:
- Two-year college or vocational/technical degree in a technology field or approved information technology certificate
- Or completion of five college/vocational/technical information technology courses
- Two years of information technology experience
- Technically savvy with a demonstrated ability to resolve computing problems
- Knowledge of Windows desktop Operating Systems
- Proven customer service experience
- Ability to multitask and pivot based on workload
- Quickly analyze and diagnose hardware, software, application, and network problems in a desktop environment
- Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures
- Ability to lift up to 50 lbs
- Ability to work with hand tools, whether manual or powered
Preferred Qualifications:
- CompTIA A Certification
- ITIL Foundations Certification
Operating Systems: Windows
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