IT Support Specialist

3 days ago

Minneapolis, Minnesota, United States ARCH Global Precision company Full time
Job Title: IT Technician

Arch Global Precision company is seeking a highly skilled and experienced IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and maintenance for our company's data and network infrastructure.

Key Responsibilities:
  • Support and maintain the company's data and network infrastructure
  • Work with management to develop technology solutions that align IT and business goals
  • Support and manage daily operational requirements to the virtual servers, including patches and upgrades
  • Support local operations by resolving tickets submitted by end users to the help desk ticketing system
  • Manage Active Directory (users, security groups, distributions groups, etc.)
  • Help create file shares and appropriate permissions
  • Support the migration of domain controllers and file/print servers from old hardware to new hardware infrastructure
  • On-call to troubleshoot remotely during off-hours in case of emergencies
  • Install, configure, and test software packages; provide user support, conduct user software and hardware training, and work with staff to formulate technology solutions
  • Evaluate requests for hardware and software; research and recommend solutions to technology needs compatible with architecture, infrastructure, and resource constraints
  • Primary lead on maintaining workstations and other computers handling day-to-day user support issues and resolving open help desk tickets
  • Monitor and manage system resources, disk usage, and backup systems
  • Develop and maintain department documentation and action plans, including policies and procedures and disaster recovery preparedness
  • Support file restoration of user information from Shadow copy or from backups
  • Troubleshoot and diagnose system and hardware, software, and communication problems; correct identified problems
  • Establish and maintain system documentation and logs
  • Maintain inventory and serial numbers
  • Supports and works with System Admin 1 and Help Desk technicians to answer and resolve tickets effectively and efficiently
  • Manage assigned projects or project tasks as they relate to IT hardware, software, and services that will be implemented and support timelines for completion
Requirements:
  • Working knowledge of Microsoft Windows-based operating systems, including Windows 7/10/11 and Windows Server versions
  • In-depth knowledge of planning, implementing, and maintaining a MS Windows server environment, including Active Directory management, file management, print server management, and maintaining these environments
  • Working knowledge of cybersecurity best practices
  • Experience using a helpdesk ticket support system
  • Handles confidential information
  • Strong verbal, communication, and computer skills
  • Strong analytical and problem-solving skills with good experimental and documentation habits
  • Strong multitasking skills with the ability to work in a highly dynamic and growing environment
  • Team player, collaborative, and able to work with and through others
  • Detail-oriented with a high level of emphasis on accuracy and completeness
Education and Experience:
  • Bachelor's degree from a four-year college or university or equivalence in accumulated work experience
  • Demonstrated competency in computer application programming and systems analysis experience
Physical Demands:
  • Light to moderate physical exertion required
  • Lifting/carrying maximum lbs: 50
  • Frequent lbs: 1

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