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IT Asset Manager

2 months ago

Washington, United States Covington & Burling LLP Full time
Job Title: IT Asset Manager

Covington & Burling LLP is seeking an experienced IT Asset Manager to join our team. As an IT Asset Manager, you will be responsible for the lifecycle management and governance of the Firm's technology assets.

Key Responsibilities:
  • Oversee the Firm's IT asset management program, including procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal.
  • Support the definition of guidelines for the use of IT assets in partnership with Information Security.
  • Partner with cross-functional stakeholders for the procurement of new IT assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory.
  • Monitor the organization's IT assets to ensure they are being used appropriately and provide regular reports on their usage.
  • Work with other technical and non-technical departments to ensure that IT assets are being used efficiently and effectively.
  • Maintain the Firm's database/system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that the records are accurate and up-to-date.
  • Lead the design and oversee the execution of standards and operational processes for configuration management.
  • Lead the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management).
  • Proactively identify opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firm's technology/asset estate.
  • Serve as the business owner of enterprise asset management solutions, actively leading the design and experience for IT and non-IT users.
  • Actively evaluate industry solutions to drive continuous improvement and automation for ongoing asset management activities.
  • Work with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standards.
  • Partner with Information Security leads on the recurring asset management certification process in coordination with system owners to satisfy requirements of Firm leadership and external entities (e.g., cyber insurers).
  • Define and monitor asset management service management levels/key performance indicators in partnership with IT functional leadership and solution/service team owners.
  • Ensure that IT service level agreements (SLAs) are understood and measured for delivery.
  • Inform the strategic design of other Service Management technology systems, solutions, and/or modules that enable and/or support asset management.
  • Partner with IT solution teams and 3rd party providers as needed to apply and maintain features.
  • Stay abreast of industry trends and best practices relative to IT asset management, cultivate and disseminate knowledge across technical and non-technical teams.
  • Manage asset risks and issues that may affect IT services and end-user productivity.
  • Maintain the ongoing ITAM budget required for achieving established strategic objectives.
  • Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access.
Requirements:
  • College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical field. Master's degree is preferred.
  • Appropriate technical certification(s) are preferred (e.g., ITIL v4, CITAM).
Knowledge & Experience:
  • 7+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider.
  • Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or Legal Firm.
  • Demonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline, balancing the risk posture of the Firm with the organizational size and maturity.
  • Demonstrated experience designing, supporting, and continuously improving IT asset repositories.
  • Demonstrated experience with leading systems and tools for IT asset management, discovery, and automation/workflow capabilities (e.g., ServiceNow, Tanium).
  • Demonstrated experience working in a time-sensitive, high-visibility environment.
  • Experience in leading and influencing IT staff of all levels to adopt ITAM standards, processes, and controls.
  • Experience with business process re-engineering to achieve performance improvement outcomes.
Skills & Expectations:
  • Strong service orientation, and an understanding of the importance of developing effective working relationships with users and organizational stakeholders of all levels.
  • Demonstrated ability to serve as a change agent, leading and inspiring others to act, especially under circumstances when change is unpopular.
  • Highly motivated, analytical, organized, and efficient.
  • Excellent problem-solving and debugging skills.
  • Ability to work well under pressure.
  • Ability to work as part of a team and lead others.

Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.