Customer Service Ambassador
7 days ago
We are a leading sales and business development firm, representing top clients in the home improvement industry. Our goal is to enhance our clients' brand visibility and customer engagement. As the entry-level Customer Service Ambassador, you will collaborate with clients and customers to promote brand awareness and drive sales revenue. This role requires expertise in our clients' products and services, with a passion for sharing their stories with consumers.
Key Responsibilities:
- Develop and maintain strong relationships with clients and customers
- Explain product features and benefits, and address customer inquiries
- Provide feedback to Senior Management and clients on areas for improvement
- Analyze client acquisition metrics and KPIs to optimize sales and revenue
- Ensure compliance with clients' standards and maintain professionalism throughout the sales process
- Prepare and maintain sales contracts on behalf of our clients
- Participate in in-person and virtual meetings with fellow Customer Service Ambassadors to enhance customer service, sales, and leadership skills
We are committed to supporting our entry-level Customer Service Ambassadors in their growth and development. Our company provides the necessary tools and resources to help them thrive. This role is an excellent opportunity for individuals with a passion for customer service and sales to develop their skills and advance their careers.
Requirements:
- Experience in customer service, sales, or a client-facing role is preferred but not required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Exceptional time management and organizational skills
- Eagerness to improve current skills and adapt to new concepts
- Ability to present information confidently to clients, customers, and teammates
- Basic knowledge of the sales cycle is a plus
If you are a motivated and detail-oriented individual with a passion for customer service and sales, we encourage you to apply. Please submit your resume, and a member of our HR team will be in touch soon.
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