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Customer Service Liaison

1 month ago

Meridian, Mississippi, United States State Farm Insurance Full time

Key Responsibilities:

Assist customers with their insurance needs
Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
Process policy changes, claims, and payments accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy
Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
Participate in ongoing training and development programs to enhance knowledge and skills
Contribute to a positive and collaborative work environment

About the Role:

As a Customer Relations Representative at State Farm Insurance, you will be the face of our company, providing top-notch service to our customers. You will be responsible for answering inquiries, resolving issues, and offering solutions to meet our customers' needs. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.