Customer Service Representative
1 day ago
BCforward is seeking a highly motivated Customer Service Representative to join our team in Boise, ID.
Job Summary:We are looking for a skilled Customer Service Representative to provide exceptional customer service and support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of customer needs, and the ability to work in a fast-paced environment.
Responsibilities:- Validate customer entitlement and log cases for routing or dispatching to the proper resources.
- Monitor service events through completion for compliance.
- Manage customer service requests through various access channels.
- Review customer feedback and analyze statistics related to customer access and case management.
- Provide resolution and feedback based on analysis.
- Participate in projects for process or quality improvements.
- Work with escalated customers and recommend actions in post-incident reviews.
- Manage multiple tasks or cases simultaneously with minimal supervision.
- High school education or equivalent.
- 3-5 years of general experience or an equivalent combination of experience and college-level education.
- Superior communication skills, both written and verbal.
- Experience in customer-facing roles, either remote or face-to-face.
- Computer proficiency and problem-solving skills.
- Accuracy in data entry and excellent fluency in the supported language.
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.
We are an equal opportunity employer and welcome applications from diverse candidates. To learn more about our company culture and values, please visit our website.
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