Customer Service Representative
2 days ago
We are seeking a skilled Customer Service Representative to join our team at iQuor in Meridian, MS. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone. Your primary goal will be to create a positive experience for each caller, addressing all inquiries and providing accurate and efficient responses.
Key Responsibilities:
- Listen to customers to understand the reason for their call
- Address all inquiries and provide an accurate and efficient response
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
- Meet department productivity and quality standards
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns
Requirements:
- Previous customer service experience in a transaction-based environment, such as a call center or retail location
- Ability to be empathetic and compassionate
- Flexibility to work any shift, including nights and weekends
- Visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal
iQuor is an equal opportunity employer and welcomes applications from all qualified individuals.
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