Customer Service Representative

2 days ago


Meridian, Mississippi, United States iQuor Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at iQuor in Meridian, MS. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone. Your primary goal will be to create a positive experience for each caller, addressing all inquiries and providing accurate and efficient responses.

Key Responsibilities:

  • Listen to customers to understand the reason for their call
  • Address all inquiries and provide an accurate and efficient response
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability
  • Meet department productivity and quality standards
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns

Requirements:

  • Previous customer service experience in a transaction-based environment, such as a call center or retail location
  • Ability to be empathetic and compassionate
  • Flexibility to work any shift, including nights and weekends
  • Visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal

iQuor is an equal opportunity employer and welcomes applications from all qualified individuals.



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