Customer Service Representative

1 day ago


Meridian, Mississippi, United States BCforward Full time
Job Title: Customer Service Representative

BCforward is seeking a highly motivated Customer Service Representative to join our team in Boise, ID. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a contract position with a 40-hour workweek and a strong possibility of extension.

Responsibilities:
  • Validate customer entitlement and log cases for routing or dispatching end-users to proper resources.
  • Monitor service events through completion for compliance.
  • Manage customer service requests through various access channels.
  • Review customer feedback related to customer entitlement and case management, and analyze statistics related to customer access and case management.
  • Provide resolution and feedback based on analysis.
  • Participate in projects for process or quality improvements.
  • Work with escalated customers and recommend actions in post-incident reviews.
  • Manage multiple tasks or cases simultaneously with minimal supervision.
Requirements:
  • High school education or equivalent.
  • 3-5 years of general experience or an equivalent combination of experience and college-level education.
Preferred Qualifications:
  • Superior communication skills, both written and verbal.
  • Experience in customer-facing roles, either remote or face-to-face.
  • Computer proficiency.
  • Problem-solving skills.
  • Accuracy in data entry.
  • Excellent fluency in the language to be supported.


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