Fire Alarm Service Specialist
2 weeks ago
Join our team as a Fire Alarm Service Specialist at Johnson Controls International, where you will play a crucial role in ensuring the safety and security of our clients' facilities.
Key Responsibilities- Participate in Paid Training programs to enhance your skills.
- Provide comprehensive Medical/Dental/Vision insurance options.
- Manage service requests received from the Service Resource Center, including initial assessments of equipment/system issues.
- Communicate effectively with customer representatives to identify and resolve equipment/system malfunctions.
- Diagnose and execute repairs on electronic fire alarm systems and related building system products at client locations.
- Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
- Interpret blueprints, diagrams, specifications, and operational manuals to facilitate effective service delivery.
- Exhibit exceptional customer service skills through consistent communication with district staff and clients to ensure satisfaction.
- Complete Service Acknowledgements accurately using communication devices such as smartphones and laptops.
- Participate in a scheduled On-call rotation and assist in training or mentoring fellow service team members.
To be successful in this role, you should possess:
- A minimum of 5 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
- A valid Fire Alarm License.
- Proficiency in using test equipment, multi-meters, digital analyzers, and commissioning devices.
- The physical capability to perform labor-intensive tasks, including lifting and moving equipment weighing up to 50-70 lbs.
- The ability to work in challenging positions, such as climbing ladders and working in confined spaces.
- Flexibility to work varied hours, including weekends, to meet client needs.
- Willingness to travel overnight as required.
- Strong organizational skills to maintain truck inventory for timely customer response.
- Commitment to retaining any necessary licenses as mandated by National, State, and Local codes.
- Completion of SimplexGrinnell 4120 Network training within the first year of employment.
Johnson Controls International is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
If you are an individual with a disability and require accommodation during the application process, please reach out for assistance.
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