IT Support Specialist

6 days ago


Maryland Heights, Missouri, United States Hollywood Casino St. Louis Full time
Job Title: IT Support Analyst

We are seeking a highly skilled IT Support Analyst to join our team at Hollywood Casino St. Louis. As an IT Support Analyst, you will be responsible for providing technical support for end-user computers, applications, printers, phones, and network connectivity.

Key Responsibilities:
  • Provides technical support for end-user computers, applications, printers, phones, and network connectivity.
  • Resolves and tracks end-user software/hardware computer problems and works with end-users to identify technology needs that will help streamline their business processes.
  • Troubleshoots hardware and software, including network equipment, computers, printers, phones, and key control devices.
  • Maintains phone system, including moves, adds, and changes, along with occasional wire installation and system troubleshooting.
  • Maintains inventory control for all hardware/software and maintains equipment organization to help expedite service.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues.
  • Troubleshoots network connectivity for property systems and maintains network wire management.
  • Completes profile request administration for network and property systems; adds, changes, and modifies end-user access according to department and regulatory policy.
  • Consults with vendors to improve customer service and reduce problems in the environment.
  • Meets department uniform, appearance, and grooming requirements.
  • Keeps work area clean and free of safety hazards, debris, and litter.
  • Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Performs all job duties in a safe and responsible manner.
Requirements:
  • Bachelor's degree (B.A./B.S.) in computer technology or related field from a four-year college or university; one to two years related experience or training; or equivalent combination of education and experience.
  • Must be highly proficient in all Microsoft applications.
  • Must have working knowledge of current Windows operating systems.
  • Must have comprehensive knowledge of networking fundamentals and Microsoft Active Directory administration.
  • Must have experience supporting current Microsoft Office suites, troubleshooting computer hardware, software, and operating systems, and performing computer imaging and restoration.
  • Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is preferred.
  • Must possess excellent oral and written communication skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your resume and cover letter to [insert contact information].


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