Platform Technology Director

1 week ago


Chicago, Illinois, United States ServiceNow Full time
Job Title: Director, Platform Technology Services

At ServiceNow, we're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're seeking a seasoned Director to lead our Platform Technology Services team, responsible for the design, implementation, management, and overall health and performance of critical technology platforms.

Key Responsibilities:
  • Own and manage several large enterprise platforms, defining and implementing overall strategy for key technology platforms.
  • Hire and develop technical engineers and managers in leadership, situational awareness, and executive presence.
  • Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends.
  • Manage a large portfolio of parallel projects, aligning team to department-wide project/program management and planning techniques.
Requirements:
  • 10+ years of professional experience with enterprise technology operations.
  • 5+ years of experience as a people manager.
  • Formal education and training in technology and business preferred.
  • Experience with large enterprise platforms, including SAP, ServiceNow, O365/Power BI, and Snowflake.
  • Experience managing software development activities at scale and familiarity with SDLC processes.
  • Knowledge of relational databases, including Oracle, MySQL, and SQL Server.
  • Excellent communication and presentation skills.
  • Understanding of ITSM, ITIL, or other frameworks.
  • Experienced with data-driven decision making.
What We Offer:

We offer a competitive salary, equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.



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