Data Architect

2 days ago

Chicago, Illinois, United States McDonald's Full time
Job Title: Data Architect

This is an exciting opportunity to join the Global Technology Infrastructure & Operations team at McDonald's, where our mission is to deliver modern and relevant technology that supports the way we work. We provide best-in-class foundational technology products and services, including Global Networking, Cloud, End User Computing, and IT Service Management.

Job Summary

We are seeking an experienced Data Architect to help shape the transformation of infrastructure and operations products and services to the entire McDonald's environment. The successful candidate will be responsible for setting data architecture standards as it pertains to the Configuration Management Database within our ITSM platform, foundation and other data supporting the platform, and helping govern processes related to this data.

Key Responsibilities
  • Ensure quality, accuracy, and usability of McDonald's ITSM CMDB.
  • Set the Common Services Data Model standard for McDonald's.
  • Help define and maintain configuration management policies, procedures, processes, and standards.
  • Participate in routine governance activities as it pertains to CSDM and data within the ServiceNow platform.
  • Work with internal and external stakeholders to understand product demand and help manage CMDB and platform data requirements, ensuring alignment with CSDM and McDonald's standards.
  • Define data flow architecture for configuration management and other ServiceNow platform data.
  • Help maintain the CMDB maturity roadmap.
  • Build Data Engineering solutions to support Data warehouse and critical business metrics.
  • Define Data Engineering best practices and guidelines.
  • Work with other architects to design data engineering solutions.
  • Facilitate engineering discussions across the organization.
  • Participate in an inclusive, energetic, and highly multi-functional team.
  • Participate in data normalization efforts as needed prior to ingestion into CMDB.
  • Communicate ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Sr. Directors, and VPs.
Qualifications
  • Willingness and ability to live the McDonald's values every day: Serve, Inclusion, Integrity, Community, and Family.
  • Ability to collaborate with engineers, product managers, data scientists, and analysts on mission-critical data needs to build world-class datasets.
  • 5+ years of professional hands-on experience with ServiceNow Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
  • Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, and Automation).
  • ITIL Foundation or above certification.
  • Experience leading the design/implementation of configuration-driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow, or equivalents.
  • Knowledge of JavaScript, Python, API integration, and web service calls.
  • AWS Solution Architect Level certified (Architect, Developer, SysOps Administrator).
  • Azure associate level certification.
  • Proactively seeks opportunities to evangelize and support existing data processes.
  • Passionate about data engineering/analytics and distributed systems.
  • Excellent interpersonal skills and passionate about collaborating across organizational boundaries.
  • Comfortable distilling informal customer requirements into problem definitions, resolving ambiguity, and balancing challenging objectives.
  • Passionate about mentorship, and coaching/onboarding/leading teammates.

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