Global Senior Director, Partner Solution Consulting Lead

4 weeks ago

Chicago, Illinois, United States ServiceNow Full time
Job Description

ServiceNow is seeking an experienced leader to manage a team of pre-sales Partner Technology Strategists supporting ServiceNow's most Strategic Global partners. This leader will be responsible for a highly skilled and seasoned team of driven pre-sales Partner Technology Strategists, whose role is to advance technology and business relationships with ServiceNow's Strategic Global Partners.

Key Responsibilities
  • Deeply understand the partner business and their domain expertise to align a partner's capabilities to our complementary markets
  • Create new business and offerings with those partners that generate valuable outcomes for our shared customers
  • Generate new paths to revenue for both ServiceNow and our partners

What You'll Get to Do:

  • Partner with Global Partnerships and Channel leaders, to co-develop and co-execute strategic partner business plans
  • Build a global partner technology strategist team to serve our partners in AMS, EMEA, and APAC
  • Responsible for pre-sales engagement, business strategy and thought leadership for ServiceNow partnerships with Strategic Global Partners
  • Drives cross-industry development and go-to-market strategies for innovative solutions with our partners
  • Understand the needs of the Global Partnership and Channel's organization, and develop plans to execute against current and future objectives and demands
  • Develop team members according to the demands of the business and according to their individual professional goals
  • Develop and maintain a recruiting pipeline of potential candidates to meet future business demands
  • Assign resources to joint solution development opportunities, and consistently evaluate progress against goals
  • Assign resources as required to marketing and other efforts to support demand generation
  • Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
  • Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions etc.
  • Strong leadership presence & track record of consistent quota attainment & over achievement
  • Define key milestones and progress tracking metrics & drive associated operating rigor to 'inspect what we expect'
  • Build strong relationships with executive leaders within our global partners
  • Drive a customer success focus and a win as a team culture

Qualifications

  • Has 15+ years' experience in building or leading pre-sales or professional services organizations - partner aligned organizations are preferred
  • Has 10+ years' experience in second line leadership building and leading front-line leadership teams
  • Experience of working with Service Advisory firms, Service Integrator firms, Service Providers and Outsourcers is desired
  • Has a strong drive for results and ability to collaborate and influence in a 'Win as a team' environment
  • Strong people management skills with a passion for coaching and developing others to their highest potential
  • Proven leadership skills inspiring people and building a business from start up to scale
  • Successfully developed forward-looking strategies in previous roles while clearly outlining the investment and go-to-market plan necessary to achieve this strategy across headcount, hiring, training, and tools
  • Excellent interpersonal skills communicating and collaborating with both business and technical stakeholders at all levels within an organization.
  • Experience working collaboratively with product management, product marketing and product development.
  • The successful candidate will be adaptable and flexible, able to work and thrive in a highly dynamic environment
  • A passion evangelizing our capabilities and success on social media and other outlets to build brand preference and recognition
  • A self-starter who will take the initiative to develop programs for enablement and growth
  • A high degree of passion, energy, drive and willingness to travel 50% of the time
  • International experience a plus

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