Customer Engagement Representative

2 weeks ago


San Marcos, Texas, United States Best Buy Full time

Customer Engagement Representative - Job Overview

About the Role

As a full-time entry-level associate, you will enjoy a range of fantastic benefits tailored to your role and tenure.

Benefits Include:

  • Backup childcare support
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Comprehensive medical and dental coverage
  • Paid time off
  • Rewards and discounts for learning about new products
  • Opportunities for self-paced learning in sales, leadership, time management, inclusion, and diversity.

Customer Engagement Representatives are the face of our brand, dedicated to providing exceptional service to every visitor. They are passionate about understanding and addressing both immediate and future customer needs, fostering long-lasting relationships through personalized service.

These representatives receive extensive training to effectively recommend suitable products and services, mastering the art of delivering world-class product knowledge and customer service in a customer-centric environment. You will be trained in the department that aligns with your interests and will have the opportunity to learn about exciting new product categories as they emerge.

At our company, we strive to create an inclusive work environment where every employee feels valued and contributes to our collective mission. We are committed to being a leading organization for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our customer base is varied, and we aim to ensure our workforce reflects the communities we serve.

We are dedicated to building enduring relationships with our applicants, employees, and customers. If you thrive in an environment that encourages both individual and team success, you would be a valuable addition to our team.

Key Responsibilities:

  • Greet and engage customers warmly and professionally.
  • Utilize your skills and knowledge to recommend products and services that meet customer needs.
  • Act as a brand ambassador, showcasing your enthusiasm for our brand, customer service, and technology.
  • Assist customers with their orders, returns, and exchanges.
  • Continuously develop your knowledge and expertise through ongoing learning.
  • Leverage available tools to stay updated on skills and promotional initiatives.
  • Contribute to profitable growth during peak business times while maintaining a customer-focused approach.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications:

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends and holidays.


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