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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at OneSupport. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, addressing their questions and concerns
- Escalate complex issues to senior team members or management as needed
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Meet or exceed performance metrics and quality standards
Requirements:
- High school diploma or equivalent required; degree in a related field preferred
- 2+ years of customer service experience in a call center or similar environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong technical skills, including proficiency in CRM software and Microsoft Office
What We Offer:
- Competitive hourly rate of $12.00
- Opportunities for career growth and advancement
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Flexible scheduling to accommodate your needs
Work Environment:
- Remote work arrangement, with the ability to work from home
- Quiet and distraction-free workspace required
- High-speed internet connection and reliable computer equipment
Location:
- Must be located in one of the following states: Alabama, Arkansas, Florida, Idaho, Kansas, Kentucky, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia, or Wisconsin
