Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Care Associate to join our team. As the first point of contact for customers, agents, and claimants, you will provide exceptional service and support, ensuring a positive experience for our customers.
Key Responsibilities- Build and maintain customer satisfaction and trust by actively listening to customer concerns and effectively applying product and systems knowledge.
- Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
- Assess customer situations to ensure accurate and comprehensive documentation of information following established workflows.
- Navigate multiple technological systems and platforms to accurately access and input information while interacting with customers.
- High School Diploma or equivalent.
- At least six months of customer service experience.
- Strong ability to maintain composure and flexibility while displaying passion, integrity, commitment, and drive to deliver a positive, differentiated service.
- Excellent communication skills with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues.
- Self-starter with the ability and drive to continuously learn new skills and adapt to new information and technology platforms.
- Strong multitasking skills, including typing skills and system navigation, to proactively address customer needs and concerns.
- Ability to work well in a structured work setting and adhere to a daily schedule, with a commitment to excellent attendance and proven reliability.
- Eligible for full benefits on day one of employment.
- 20 days of paid time off annually, plus nine paid company holidays.
- Opportunity to purchase up to six additional days of paid time off each year.
- 401(k) matching program, with dollar-for-dollar matching up to five percent of eligible pay.
- Pension plan, 100 percent funded by the company.
- Wellness program, including tools and resources to support employee wellness goals.
- Life balance program, providing access to professional counseling services, life coaching, and other resources to support daily life needs.
- Volunteer encouragement program, with a matching gift and volunteer rewards program.
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