Community Banking Specialist

2 weeks ago


Schererville, Indiana, United States First Financial Bancorp Full time

Overview
At First Financial Bancorp, we prioritize integrity and relevance in our client interactions. Join us as we shape the future of banking.

Role Summary
The Consumer Banker is responsible for nurturing existing client relationships while actively seeking new opportunities to enhance client engagement. This role involves direct business development and collaboration with internal partners such as Mortgage, Wealth Management, Small Business Banking, and Treasury.

Key Responsibilities

  • Facilitate account openings and maintenance with precision.
  • Manage a Teller drawer as required by management.
  • Engage clients through proactive outreach and follow-up communications.
  • Align daily activities with the First Financial Bank Experience, ensuring high-quality service delivery.
  • Collaborate with internal teams to provide expert solutions tailored to client needs.
  • Conduct timely follow-up calls to ensure client satisfaction.
  • Adhere to operational and risk management standards diligently.
  • Perform additional duties to assist clients in their banking transactions across various channels.
  • Exemplify First Financial's Mission and Values in all interactions.
  • Ensure compliance with all regulatory and procedural guidelines.
  • Act as a trusted advisor, fostering deep client relationships through effective communication.
  • Participate actively in team meetings to support sales and service initiatives.
  • Achieve sales, service, and referral targets set by management through effective teamwork.
  • Provide digital support to clients navigating online banking services.
  • Stay informed about all bank products and services, particularly complex offerings.
  • Travel within a 60-mile radius as needed for client engagements.
Qualifications
  • 2-3 years of experience in client service within a retail environment.
  • Proven track record in sales and service achievement.
  • High school diploma or GED required; Associate's degree preferred.
  • Strong sales acumen is essential.
Preferred Skills
  • Associate's degree or equivalent sales experience is advantageous.
Work Environment
  • Ability to address diverse client needs in accordance with bank policies.
Physical Requirements
  • Occasional lifting of up to 20 lbs.
  • Frequent lifting of up to 10 lbs.
  • Regularly required to sit, stand, walk, and drive.
  • Capability to travel between banking centers as necessary.
Compliance Commitment
All associates are responsible for adhering to compliance requirements as mandated by state and federal regulations, including but not limited to the Bank Secrecy Act and Anti-Money Laundering regulations.

Diversity and Inclusion
First Financial Bancorp is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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