Customer Service Representative
4 weeks ago
About Peter Fasano Ltd.
Peter Fasano is a high-end fabric and wallpaper brand that designs, manufactures, and sells its products to the interior design industry across 20+ markets globally. Our designs are showcased in renowned environments including celebrity homes, luxury hotels, and notably the White House. We have a team-oriented atmosphere that is focused on premier customer service and exacting quality standards.
Key Responsibilities:
- Manage incoming sales orders from our network of trade showrooms that sell our textiles to high-end interior designers.
- Develop and maintain excellent relationships with our global network of showrooms.
- Log incoming orders in our order management software system, then execute the order process.
- Handle all inquiries for custom product development and interface with our production team.
- Properly maintain files for orders and other paperwork.
Required Skills:
- 5-7 years customer service experience
- Customer satisfaction orientation
- Excellent written and verbal communication skills
- Excellent time management skills and the ability to prioritize multiple deadlines
- Attention to detail
- Problem analysis and problem solving
- Strong organizational skills with the ability to multi-task
- Consistently demonstrate proactivity and willingness to take on more responsibility
- Ability to adapt on the fly to changing scenarios and information flow
- Proficiency in MS Office (specifically Outlook, MS Word and MS Excel)
- Ability to learn and be proficient with customer management software
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