Customer Service Representative

4 weeks ago


Westport, Connecticut, United States Peter Fasano Full time

About Peter Fasano Ltd.

Peter Fasano is a high-end fabric and wallpaper brand that designs, manufactures, and sells its products to the interior design industry across 20+ markets globally. Our designs are showcased in renowned environments including celebrity homes, luxury hotels, and notably the White House. We have a team-oriented atmosphere that is focused on premier customer service and exacting quality standards.

Key Responsibilities:

  • Manage incoming sales orders from our network of trade showrooms that sell our textiles to high-end interior designers.
  • Develop and maintain excellent relationships with our global network of showrooms.
  • Log incoming orders in our order management software system, then execute the order process.
  • Handle all inquiries for custom product development and interface with our production team.
  • Properly maintain files for orders and other paperwork.

Required Skills:

  • 5-7 years customer service experience
  • Customer satisfaction orientation
  • Excellent written and verbal communication skills
  • Excellent time management skills and the ability to prioritize multiple deadlines
  • Attention to detail
  • Problem analysis and problem solving
  • Strong organizational skills with the ability to multi-task
  • Consistently demonstrate proactivity and willingness to take on more responsibility
  • Ability to adapt on the fly to changing scenarios and information flow
  • Proficiency in MS Office (specifically Outlook, MS Word and MS Excel)
  • Ability to learn and be proficient with customer management software


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