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Account Representative

1 month ago

Westport, Connecticut, United States PrideStaff Full time

The Account Representative at PrideStaff is a key player in creating and maintaining strong relationships with customers, internal, and external sales team members. This role involves ongoing communication and follow-ups as needed to ensure customer needs are met.

Key Responsibilities:
  • Build and Maintain Relationships: Foster strong relationships with customers, internal, and external sales team members to drive sales growth and customer satisfaction.
  • Territory Support: Provide support to ISC Sales representatives in their designated territories.
  • Order & Quote Management: Manage orders and quotes from start to finish, including issuing and reviewing quotes and order acknowledgements.
  • Communication: Communicate order and shipping information, including ship date changes, backorders, split orders, and tracking information.
  • Vendor Communication: Communicate with vendors regarding quotes and orders.
  • Case Management: Create cases and provide follow-up throughout the process to resolve customer concerns and issues.
  • Onboarding: Onboard new customers and ensure a smooth transition.
  • Follow-up: Regularly follow up with customers to ensure needs are being met and to identify opportunities for growth.
Requirements:
  • 1-5 years of customer service or related experience.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to work independently or coordinate with multiple teams.
  • Outstanding attention to detail.
  • Familiarity with Microsoft Office Suite.