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Clinical Trial Patient Engagement Manager
2 months ago
K2 Staffing LLC, a prominent clinical research organization located in the greater Orlando and Central Florida region, is dedicated to conducting comprehensive clinical trials that facilitate the advancement of innovative medical solutions while ensuring the safety and confidentiality of our participants. Our mission is to combat the diseases that affect our communities and ourselves. By leveraging cutting-edge clinical research and connecting patients with the therapies of the future, we aim to enhance the health of our local communities and, ultimately, the global population.
We are currently seeking a Clinical Trial Patient Engagement Manager. This pivotal role acts as a primary liaison across various departments, overseeing the formulation, execution, and assessment of patient engagement strategies for designated projects and programs. The Manager ensures that study requirements and patient demographics are effectively supported through robust engagement strategies, which include monitoring interventions and providing site assistance. Furthermore, this position entails managing client communications and reporting, addressing issues as they arise.
Key Responsibilities:
- Lead the development of patient engagement strategies within the team.
- Maintain close communication with team members, including Recruiters, Project Managers, and Clinical Team Managers.
- Collaborate with clinical and project management teams to achieve objectives.
- Provide training to team members on engagement strategies and best practices.
- Act as the Subject Matter Expert (SME) for patient engagement topics during sponsor updates and communications.
- Generate tracking metrics and reports for enrollment progress, including pre-screening, screening, and enrollment updates.
- Design and oversee study-specific patient engagement strategies, recommending modifications as necessary.
- Distribute call lists to team members, monitor their progress and results, and maintain metrics on call list performance.
- Work with site teams and the Director of Recruitment to create and implement comprehensive study engagement plans.
- Recruit for multiple studies by reaching out to referrals generated through marketing and outreach efforts.
- Identify potential patients from our internal database who may qualify for new trials.
- Assist in determining studies for which patients may qualify and schedule them for initial visits at our facilities.
- Maintain an updated tracker with all scheduled patients and visit outcomes.
- Follow up with patients as needed.
- Thoroughly understand all assigned studies by reviewing protocols, resource materials, and attending training sessions.
- Perform other tasks as assigned.
Knowledge, Skills, and Abilities:
- Clinical research experience with a comprehensive understanding of the industry, including medical and therapeutic areas, phases, and terminology.
- Strong presentation and communication skills (listening, oral, written), with proficiency in English.
- Ability to persuade and influence others effectively.
- Excellent interpersonal skills, flexibility, and adaptability, with experience leading and coordinating multifunctional project teams.
- Understanding of multifunctional project management principles (cost, time, quality).
- Highly organized with meticulous attention to detail and a quality-focused approach.
- Coaching and mentoring capabilities.
- Ability to prioritize tasks and multitask under competitive deadlines. Proficient in automated systems and applications (Outlook, Excel, Word, PowerPoint, MS Teams, etc.).
Qualifications:
- Bachelor's degree or equivalent formal academic/vocational qualification.
- A minimum of 2 years of relevant experience. Equivalent combinations of education, training, and experience will be considered.
Benefits:
We value our employees and their professional and personal needs, supporting them through our comprehensive benefits package:
- Medical, Dental, Vision, Flexible Spending Accounts, Employer-paid Long-Term Disability and Life Insurance, Short-Term Disability, Accident and Critical Illness Insurance, Voluntary Life and Long-Term Care Insurance, Legal Shield, Employee Assistance Program, and various discount programs.
- 401(K) Plans - Traditional and Roth plans available; 4% employer match that is immediately vested.
- PTO of 16 days per year, increasing to 17 days after the first year of full-time employment.
- 9 paid Holidays.
- K2 observes a four-day work week, Monday through Thursday, for full-time employees. Fridays are non-working days unless required by business needs.
*The position is hybrid, involving both remote work and office responsibilities, with the schedule determined by management.
