Quality Assurance Engineer

2 weeks ago


Athens, Tennessee, United States Sacred Heart University Full time

Sacred Heart University is seeking a Quality Assurance Engineer to join their team. This role is essential in ensuring that all client quality concerns are addressed promptly, maintaining the high standards of service expected by the institution.

The individual will serve as a liaison between clients and Sacred Heart University for production challenges, new project launches, and modifications in design management.


Key Responsibilities:
Oversees in-line (non-conformance) claims from clients for designated departments. Monitors client quality issues through various communication channels and during site evaluations. Investigates quality problems, retrieves defective items, and coordinates with internal departments for resolution, while establishing immediate containment for critical matters. Reviews corrective actions proposed by internal teams. Tracks client satisfaction metrics to ensure alignment with actual performance and rectifies discrepancies with clients, requesting necessary adjustments. Works to pinpoint and analyze root causes within processes through on-site assessments and data examination. Develops strategies to address identified issues to prevent future occurrences.
Manages the approval process for engineering changes related to assigned clients. Reviews design modification details and follows up with internal teams regarding any concerns before presenting to clients. Communicates client requests for additional information, data, and sample components prior to the endorsement of design alterations. Notifies teams of approval to dispatch new components. Conducts status update meetings with clients to discuss progress and address concerns.
Ensures that all New Model Requirements are fulfilled according to the timeline provided by clients. Participates in client kickoff meetings to ascertain project specifications. Adheres to established protocols for managing new project launch activities. Negotiates any adjustments to client or internal requirements. Schedules visits to conduct quality audits and monitors design modifications to verify implementation and effectiveness.
Conducts on-site evaluations when significant quality issues arise. Performs root cause analysis and assesses process modifications or corrective actions implemented by the team. Recommends further enhancements as necessary.
Performs additional duties as assigned.

Required Qualifications:
Bachelor's Degree in mechanical, electrical, chemical engineering, or computer science
0-3 years of relevant experience
$76,000 – $95,000

Benefits Overview:
Life and Accidental Death & Dismemberment Insurance
Flexible Spending Account
Employee Assistance Program
401K with 4% company match
Bonus Program
Wellness Program
Onsite Fitness Center (availability may vary)
Tuition Reimbursement
Career Development and Ongoing Training
Paid holidays and vacation
Cafeteria and food markets (availability may vary)
Volunteer opportunities
Employee recognition programs

About Sacred Heart University:
Sacred Heart University is committed to fostering an environment of innovation and excellence. We aim to make a positive impact in our community and beyond through our diverse educational offerings and initiatives.

Our mission is to empower individuals and contribute to societal advancement through our comprehensive programs and services.



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