Global Client Support Specialist

2 weeks ago


Los Angeles, California, United States SEKO Full time

Global Client Support Specialist

Job Category: Operations Requisition Number: INTER001076

Job Overview

To maintain our leadership in the dynamic and evolving global logistics sector, it is crucial to recruit individuals who resonate with our corporate values and aspire to contribute to the future achievements of our organization. If you thrive in a challenging environment, possess the skills to excel in the high-demand logistics field, and enjoy direct engagement with SEKO's clientele and partners, we invite you to consider joining our Customer Service team as an experienced Client Support Specialist.

Key Responsibilities:

  • Address inquiries via phone and email from SEKO's clients and partners, as well as consumers seeking information on shipment progress.
  • Input shipment information into SEKO's systems, including recoveries, Proof of Delivery (POD), and alerts.
  • Coordinate pick-up schedules.
  • Establish new accounts in SEKO's systems and maintain existing account information.
  • Resolve shipment-related issues by collaborating with SEKO's partners.
  • Adhere to SEKO's C-TPAT Security Profile.
  • Consistently uphold SEKO's Core Values.

Professional Experience/Qualifications:

To successfully fulfill this role, an individual must be capable of performing each essential duty effectively. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Education and Experience:

  • High School Diploma or GED Equivalent.
  • 3-5 years of experience in a Customer Service capacity.

Additional Qualifications:

  • Experience in the logistics sector is advantageous.
  • Call center experience is beneficial.
  • Proficient in Microsoft Office, email, and general computer operations.
  • Data entry proficiency is required.
  • Ability to prioritize tasks, manage multiple projects concurrently, and meet deadlines.
  • Capability to work independently with minimal supervision.
  • Experience collaborating with cross-functional teams.
  • Exceptional written and verbal communication skills.

SEKO Logistics is committed to providing equal employment opportunities and does not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.



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