Clinical Operations Manager

2 weeks ago

Palo Alto, California, United States Memorial Hermann Health System Full time

About Memorial Hermann Health System

At Memorial Hermann, we are dedicated to a shared mission of providing exceptional, efficient healthcare while ensuring outstanding experiences for every individual in our community.

We recognize that our employees are integral to this mission. When our team members feel valued, heard, and supported, they are motivated to create remarkable moments that surpass expectations, all while emphasizing safety, compassion, personalization, and efficiency.

Career Advancement

If you are looking to elevate your career and play a vital role in our vision of fostering healthier communities for today and future generations, we invite you to consider joining our team.

Position Overview

This role is accountable for leading the department, overseeing daily operations, managing and nurturing departmental personnel, and collaborating with the interdisciplinary team to deliver optimal patient care. The nursing process will be utilized to guarantee the provision of high-quality care to patients.

Key Responsibilities

  • Manage the daily operations of a patient care department, including staffing forecasts, departmental calls, and continuity of care planning.
  • Serve in a charge nurse capacity and provide direct patient care as necessary.
  • Collaborate with physicians, management team members, business partners, and customers to achieve strategic initiatives and organizational objectives.
  • Engage in a systematic, interdisciplinary evaluation of programs, process enhancements, and desired client-centered outcomes.
  • Consider the diverse needs of each patient throughout their care continuum, ensuring the highest service levels according to established standards.
  • Ensure effective scheduling and staffing, recruit and develop staff, provide performance feedback, and contribute to performance reviews.
  • Adhere to all regulatory and Texas Board of Nursing standards.
  • Promote safe care for patients, staff, and visitors while complying with all organizational policies and budgetary guidelines.
  • Encourage individual professional growth by meeting mandatory and continuing education requirements and supporting departmental goals.

Qualifications

Education: A Bachelor of Science in Nursing degree from an accredited institution is required.

Licenses/Certifications: A current State of Texas nursing license or a temporary/compact license is necessary. Basic Life Support certification is required, and professional certification in a clinical area or management is preferred.

Experience: A minimum of three years in a clinical practice area, with at least one year in a supervisory or management role is essential. For Clinical Manager II positions, an additional two years of supervisory or management experience is required.

Commitment to Excellence: Demonstrate dedication to the Partners-in-Caring process by integrating our culture in all interactions, delivering on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion, and results.

Other duties may be assigned as necessary.

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