Risk Specialist, Policy Operations

5 days ago


Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled and detail-oriented Risk Specialist to join our Ad Policy Operations team at Amazon. As a key member of our team, you will be responsible for ensuring the efficient maintenance and execution of our policy operational queues. You will work closely with Amazon Ads stakeholders to assess requests to change ad policies, improve communications with advertisers, and ensure that content is up to date and stakeholders are informed when policies are updated.

Key Responsibilities
  • Independently own and manage policy operations SOPs and queues that cover critical business functions like communications and change requests.
  • Own investigating and responding to a high-volume of Ad Policy tickets from internal stakeholders.
  • Learn our Ad Policies in order to provide the right guidance to partner teams.
  • Make consistently accurate decisions on when to escalate complex and sensitive requests to Policy Managers and partner to drive towards a resolution.
  • Identify patterns and themes from high-volume of requests, raising those to Policy Managers for continuous policy improvement and working with operations leads to realize efficiencies.
  • Assess and evaluate opportunities and potential risk to business operations, including managing operational roadmaps, analyzing data and workflows to identify gaps, driving sustainable efficiencies, and facilitating change communications.
About the Team

Our Advertising team is one of the fastest growing businesses at Amazon, and we are looking for talented individuals to help us manage the challenges of managing huge volumes of advertising submissions while maintaining a high customer experience and working at the speed that advertisers demand. As part of our team, you will have high visibility across Amazon business lines, helping to establish the right customer experience and long-term strategy for the success of Amazon Advertising.

Requirements
  • Bachelor's degree in a relevant and related field.
  • Ability to work directly with internal team members to resolve a query or request.
  • 2+ years experience in relevant field such as Policy, Trust & Safety, or Escalations Management.
  • Intermediate Excel skills and experience pulling and analyzing large sets of data.
Preferred Qualifications
  • Experience on an escalations or on-call team with a policy or operations remit.
  • Dedication to quality demonstrated through meticulous attention to detail, adherence to established standards, and continuous improvement initiatives.
  • Strong interpersonal and communication skills.
  • Proven success in a fast-paced environment.
  • Ability to communicate effectively across various functions and levels of the organization.
  • Ability to work independently while being able to contribute successfully to cross-functional team.
  • Ability to multitask and manage multiple projects - work prioritization, planning, and task delegation.
  • Demonstrated ability to Deep Dive into complex issues.
  • Great organizational skills, including prioritizing, scheduling, managing of time and meeting deadlines.


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