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Risk Management Specialist, Advertising Policy, Advertising Trust, Policy Operations

2 months ago

Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled and detail-oriented Risk Management Specialist to join our Ads Trust Policy operations team. As a key member of our team, you will be responsible for ensuring that our operational queues are efficiently maintained and executed.

Key Responsibilities:

  • Independently own and manage policy operations SOPs and queues that cover critical business functions like communications and change requests.
  • Own investigating and responding to a high-volume of Ad Policy tickets from internal stakeholders.
  • Learn our Ad Policies in order to provide the right guidance to partner teams.
  • Make consistently accurate decisions on when to escalate complex and sensitive requests to Policy Managers and partner to drive towards a resolution.
  • Identify patterns and themes from high-volume of requests, raising those to Policy Managers for continuous policy improvement and working with operations leads to realize efficiencies.
  • Assess and evaluate opportunities and potential risk to business operations, including managing operational roadmaps, analyzing data and workflows to identify gaps, driving sustainable efficiencies, and facilitating change communications.

About the Team

Our Advertising Trust team is a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising. We are a key part of Amazon's Advertising business, which is one of the fastest growing businesses at Amazon.

Requirements

  • Bachelor's degree in a relevant and related field.
  • Ability to work directly with internal team members to resolve a query or request.
  • 2+ years experience in relevant field such as Policy, Trust & Safety, or Escalations Management.
  • Intermediate Excel skills and experience pulling and analyzing large sets of data.

Preferred Qualifications

  • Experience on an escalations or on-call team with a policy or operations remit.
  • Dedication to quality demonstrated through meticulous attention to detail, adherence to established standards, and continuous improvement initiatives.
  • Strong interpersonal and communication skills.
  • Proven success in a fast-paced environment.
  • Ability to communicate effectively across various functions and levels of the organization.
  • Ability to work independently while being able to contribute successfully to cross-functional team.
  • Ability to multitask and manage multiple projects - work prioritization, planning, and task delegation.
  • Demonstrated ability to Deep Dive into complex issues.
  • Great organizational skills, including prioritizing, scheduling, managing of time and meeting deadlines.