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Risk Management Specialist, Advertising Policy, Advertising Trust, Policy Operations

2 months ago

Arlington, Virginia, United States Amazon Full time
About the Role

We are seeking a highly skilled and detail-oriented Risk Management Specialist to join our Ads Trust Policy operations team. As a key member of our team, you will be responsible for ensuring that our operational queues are efficiently maintained and executed. You will work closely with Amazon Ads stakeholders to assess requests to change ad policies, improve communications with advertisers, and ensure that content is up to date and stakeholders are informed when policies are updated.

Key Responsibilities
  • Independently own and manage policy operations SOPs and queues that cover critical business functions like communications and change requests.
  • Own investigating and responding to a high-volume of Ad Policy tickets from internal stakeholders.
  • Learn our Ad Policies in order to provide the right guidance to partner teams.
  • Make consistently accurate decisions on when to escalate complex and sensitive requests to Policy Managers and partner to drive towards a resolution.
  • Identify patterns and themes from high-volume of requests, raising those to Policy Managers for continuous policy improvement and working with operations leads to realize efficiencies.
  • Assess and evaluate opportunities and potential risk to business operations, including managing operational roadmaps, analyzing data and workflows to identify gaps, driving sustainable efficiencies, and facilitating change communications.
About the Team

Our Advertising Trust team is a global and diverse team with a long tenure in online advertising and expertise in developing customer experience solutions for highly sensitive and restricted categories of advertising. We are a key part of Amazon's Advertising business, which is one of the fastest growing businesses at Amazon.

Requirements
  • Bachelor's degree in a relevant and related field.
  • Ability to work directly with internal team members to resolve a query or request.
  • 2+ years experience in relevant field such as Policy, Trust & Safety, or Escalations Management.
  • Intermediate Excel skills and experience pulling and analyzing large sets of data.