Front Desk Supervisor
1 month ago
Towne Place Suites MET - PAH Management is seeking a highly skilled Front Desk Supervisor to join our team.
The ideal candidate will possess excellent management, organization, and communication skills, with a proven track record of success in guest services.
Key Responsibilities- Provide exceptional guest service, responding to requests, problems, and complaints in a timely and professional manner.
- Supervise the guest services team, ensuring efficient operations and adherence to company policies and procedures.
- Participate in daily and monthly meetings to discuss guest services performance and implement improvements.
- Work closely with accounting to resolve issues related to cash handling, returned checks, and associate discrepancies.
- Maintain a professional working relationship with managers, associates, and other departments.
- Ensure staff greet and welcome guests in accordance with company standards.
- Implement and enforce all company policies and house rules.
- Assist in revenue and occupancy forecasting.
- Ensure accurate cash handling and maintain a high level of attention to detail.
- Focus the Guest Services Department on contributing to guest service and audit scores.
- Monitor VIPs, special guests, and requests.
- Review daily guest services work and activity reports.
- Be familiar with all Brand Rewards programs and offers.
- High school education or equivalent experience.
- Minimum 3 years of experience in guest services, with at least one year in a supervisory role.
- Outstanding management, organization, communication, and leadership skills.
- Highly organized and detail-oriented.
- Ability to work any shift, weekends, holidays, and special events as needed.
- Must have employment eligibility in the U.S.
- Basic office skills, experience with personal computer and Microsoft Office.
- Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools, or controls.
- Must be able to lift up to 50 lbs. and work most shifts in a standing position.
- Must have a valid driver's license from the applicable state.
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