Front Desk Supervisor

1 month ago


New Orleans, Louisiana, United States Towne Place Suites MET - PAH Management Full time
Job Overview

Towne Place Suites MET - PAH Management is seeking a highly skilled Front Desk Supervisor to join our team.

The ideal candidate will possess excellent management, organization, and communication skills, with a proven track record of success in guest services.

Key Responsibilities
  • Provide exceptional guest service, responding to requests, problems, and complaints in a timely and professional manner.
  • Supervise the guest services team, ensuring efficient operations and adherence to company policies and procedures.
  • Participate in daily and monthly meetings to discuss guest services performance and implement improvements.
  • Work closely with accounting to resolve issues related to cash handling, returned checks, and associate discrepancies.
  • Maintain a professional working relationship with managers, associates, and other departments.
  • Ensure staff greet and welcome guests in accordance with company standards.
  • Implement and enforce all company policies and house rules.
  • Assist in revenue and occupancy forecasting.
  • Ensure accurate cash handling and maintain a high level of attention to detail.
  • Focus the Guest Services Department on contributing to guest service and audit scores.
  • Monitor VIPs, special guests, and requests.
  • Review daily guest services work and activity reports.
  • Be familiar with all Brand Rewards programs and offers.
Requirements
  • High school education or equivalent experience.
  • Minimum 3 years of experience in guest services, with at least one year in a supervisory role.
  • Outstanding management, organization, communication, and leadership skills.
  • Highly organized and detail-oriented.
  • Ability to work any shift, weekends, holidays, and special events as needed.
  • Must have employment eligibility in the U.S.
Physical Requirements
  • Basic office skills, experience with personal computer and Microsoft Office.
  • Regularly required to sit, stand, walk, bend, and use hands to handle objects, tools, or controls.
  • Must be able to lift up to 50 lbs. and work most shifts in a standing position.
  • Must have a valid driver's license from the applicable state.

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