Spa Operations Manager

3 weeks ago


San Diego California, United States AccorHotel Full time
Position Overview:

The Spa Operations Manager will oversee the spa department, ensuring exceptional service and a seamless experience for all guests. Under the guidance of the Spa and Recreation Management team, you will manage spa bookings, reception duties, and facility maintenance.

Key Responsibilities:
1. Address guest needs in accordance with AccorHotel standards.
2. Exhibit a professional and welcoming attitude towards guests and team members.
3. Manage all front office operations, including reservations and public area upkeep.
4. Inspire and develop team members to achieve high service standards.

Work Environment:
Foster a professional, safe, and supportive atmosphere that enhances guest experiences.

Training and Development:
Lead training sessions for staff focusing on safety, guest relations, and teamwork.

Guest and Staff Relations:
Address and resolve any concerns from guests or staff effectively.

Facility Maintenance:
Ensure the spa facilities are clean, organized, and sanitary.

Collaboration:
Work collaboratively with all departments to ensure a cohesive operation.

Meetings and Compliance:
Participate in regular meetings as directed and adhere to all safety and health policies.

Knowledge and Communication:
Maintain comprehensive knowledge of spa treatments and products, and keep management informed of any relevant issues.

Additional Duties:
Perform other responsibilities as assigned by management, ensuring a safe and sanitary work environment.
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