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Spa Operations Manager
2 months ago
We are seeking a highly skilled and experienced Spa Director to lead our team at Arch Amenities Group. As a key member of our management team, you will be responsible for the day-to-day operations of our spa and fitness facility, ensuring exceptional guest experiences and driving business growth.
Key Responsibilities- Develop and implement strategic plans to drive revenue growth, improve operational efficiency, and enhance guest satisfaction.
- Lead and motivate a team of spa and fitness professionals to achieve exceptional results and exceed guest expectations.
- Ensure compliance with all state licensing and health requirements, as well as adherence to company policies and procedures.
- Develop and maintain accurate facility maintenance procedures and checklists, and ensure a fully staffed facility through effective recruitment, interviewing, hiring, and training.
- Provide excellent customer service, monitor guest feedback, and implement effective marketing and public relations strategies to promote the spa and fitness facility.
- Ensure fiscal responsibility through efficient scheduling and budgeting, and implement a retail sales plan to drive revenue growth.
- Develop and maintain a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance.
- Bachelor's degree or comparable spa management experience.
- 2+ years of successful spa management experience.
- Knowledge of professional spa services and treatments, retail operations, and inventory systems.
- Effective leadership skills, a strong work ethic, and excellent customer service skills.
- Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and make decisions with initiative.
- Proficient in spa software and Microsoft Office products, with CPR/First Aid certification.
- Ability to lift up to 25 pounds and work in a physical environment that requires standing, walking, and climbing.
Arch Amenities Group is an equal employment opportunity employer committed to having a diverse workforce. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.