Spa Operations Manager

3 days ago


San Antonio Texas, United States Omni Hotels & Resorts Full time
Job Summary

We are seeking a highly motivated and experienced Spa Operations Manager to join our team at the Mokara Hotel & Spa. As a key member of our spa team, you will be responsible for ensuring the smooth operation of our spa facilities and providing exceptional service to our guests.

Key Responsibilities
  • Coordinate and supervise spa staff, including massage therapists, estheticians, nail technicians, and front desk schedulers.
  • Work closely with the Spa Director to communicate spa goals and objectives, policies and procedures, prices and relevant information to spa team.
  • Monitor providers schedules and make changes contingent on business demands.
  • Lead by example by motivating and inspiring the spa team to consistently provide the highest possible standard of guest service.
  • Ensure all guest challenges have been resolved in a timely manner and management is made aware of the situation.
  • Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
  • Motivate the front desk and spa team to up-sell, cross-sell and pre-sell services and products by creating incentives with Spa Director to increase revenue sales.
Requirements
  • Minimum 2-years Spa experience working in a customer orientated environment, previous leadership experience preferred.
  • Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.
  • Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client's needs.
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Attention to detail and excellent organizational skills.
  • Maintain a professional business appearance, attitude, and performance.
  • Must be able to work a variety of shifts including weekends, evenings, and holidays.
  • Ability to obtain a Texas Alcoholic Beverage Commission server permit.

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