Logistics Coordinator

2 weeks ago


Woburn, Massachusetts, United States Electric Supply Center Career Page Full time
Job Description

At Electric Supply Center, we are seeking a highly skilled Logistics Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and services to our customers.

Key Responsibilities:

  • Act as a liaison between sales and operations teams to troubleshoot delivery and operational issues.
  • Provide clear communication to both teams through various channels, including job queues, email, and phone.
  • Resolve customer issues in a timely manner, escalating issues to relevant teams when necessary.
  • Document problem areas for reporting purposes and collect feedback to implement solutions.
  • Identify opportunities for process and customer service enhancements.
  • Make necessary changes to sales orders and coordinate with CDC for internal changes.
  • Approve and communicate sales and customer delivery time requests and commitments.
  • Coordinate local vendor pickups and provide backup support for morning order fulfillment.
  • Provide insights on relevant KPIs and statistics to senior leadership.
  • Supervise CDC 'Hot' selectors and provide guidance to the team.

Requirements:

  • High School Diploma or equivalent.
  • At least 3 years of experience in a distribution environment.
  • At least 1 year of supervisory experience.
  • Knowledge of fundamentals of distribution management.
  • Proficient in Microsoft Office Applications.
  • Excellent written and verbal communication skills.

Working Conditions:

  • Working in an office and warehouse setting.
  • Ability to lift at least 50 pounds, 100 pounds with the help of two or more team members.
  • Stand, walk, and handle products for prolonged periods.
  • Availability on weekdays, morning shifts.
  • Travel between offices to communicate with different departments.

Benefits:

  • Paid Vacation Days.
  • Paid Sick Days.
  • Paid Holidays.
  • Floating Holidays.
  • Schedule Flexibility.
  • Paid Family Leave.
  • Medical Insurance.
  • Dental Insurance.
  • Life & AD&D Insurance.
  • 401k Retirement with Match.
  • Fun company-paid events for customers and employees.
  • Employee Referral Bonus.
  • Employee Pay for Praise Spiff/Spot Bonuses.
  • Competitive Compensation.
  • Co-Ops & Jump Start Apprenticeship Programs.

Equal Opportunity Employer:

Electric Supply Center is an equal opportunity employer dedicated to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind and make employment decisions based on business needs, job requirements, and individual qualifications.


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