Technical Support Specialist
2 weeks ago
Position Summary
Act as the primary support for the IT Department, addressing all system-related inquiries by responding to Help Desk requests and delivering prompt solutions to our staff. Familiarity with the banking environment is essential, along with the capability to troubleshoot and resolve issues related to hardware and software using remote management tools with minimal oversight. This role may involve assisting employees in person or via phone. If remote solutions are insufficient, travel to the employee's location may be necessary. The ideal candidate should possess an associate degree in computer science and demonstrate advanced computer skills.
Key Responsibilities
- Respond to phone calls and emails from staff.
- Assist employees in resolving issues remotely.
- Address more complex problems in person.
- Document each IT support request in the ticketing system.
- Maintain necessary documentation as required.
- Ensure high levels of customer satisfaction.
- Act as a technical representative on IT projects or specific IT functions, such as PC requisitions, equipment inventory, new product rollouts, and equipment repair processes.
- Perform additional tasks as assigned by the Manager.
Qualifications and Skills Required:
- Associate's degree or equivalent experience in installing, supporting, and troubleshooting hardware peripherals and providing desktop software assistance.
- Strong communication and interpersonal abilities.
- This entry-level position requires a genuine interest and capability to work in the IT sector.
- Robust analytical skills, self-motivation, and a customer-centric approach are essential.
Preferred Qualifications:
- Experience with TCP/IP and DNS.
- Background in troubleshooting and resolving help desk inquiries.
- Familiarity with network connectivity and cabling issues.
- Experience in installing, configuring, and maintaining client hardware and software.
Equal Opportunity Employer, including disability/vets.
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