Help Desk Representative

2 months ago


Starkville, Mississippi, United States BankFirst Financial Services Full time
Job Summary

Serve as the frontline support for BankFirst Financial Services' IT Department by responding to technical requests and providing timely solutions to employees. Possess familiarity with the bank's environment and demonstrate the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. In this position, you may assist employees in person or remotely. If you cannot fix the problem remotely, you may have to travel to the employee's location. Our ideal applicant has an associate degree in computer science and advanced computer proficiency.

Duties and Responsibilities
  • Respond to technical requests from employees.
  • Assist employees in resolving technical issues remotely.
  • Fix more complicated issues in person.
  • Record each technical support ticket in the ticketing system.
  • Maintain documentation as required.
  • Maintain high customer satisfaction ratings.
  • Serve as a technical representative on IT projects or specific IT areas.
  • Perform additional duties as assigned by Manager.
Requirements and Qualifications
  • Associate's degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
  • Excellent communication and interpersonal skills.
  • Entry level position requires interest and ability to work in IT industry.
  • Strong analytical skills, self-motivation, and customer focus necessary.
  • Preferred qualifications include TCP/IP & DNS experience, experience troubleshooting & resolving help desk requests, experience troubleshooting network connectivity and cabling issues, and experience installing, configuring, and maintaining client hardware and software.


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