Customer Service Ambassador

6 days ago


Ontario, California, United States Pls Financial Services, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pls Financial Services, Inc. As a key member of our retail banking team, you will be responsible for delivering exceptional customer service, promoting our financial products and services, and ensuring compliance with all regulatory requirements.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to ensure repeat business and build strong relationships with our customers.
  • Product Promotion: Promote our financial products and services to current and potential customers, highlighting the benefits and features of our offerings.
  • Regulatory Compliance: Ensure all transactions are completed in compliance with federal, state, and local regulations, maintaining the highest standards of integrity and ethics.
  • Store Operations: Maintain a safe, organized, and clean environment, adhering to company policies and procedures.
  • Cash Handling: Complete all transactions accurately, including cash handling, and maintain a balanced cash drawer.
  • Technical Skills: Utilize multiple computer applications to access information and process transactions, demonstrating proficiency in our systems and technology.
  • Conflict Resolution: Resolve customer complaints or refer complaints to the Store Manager for resolution, ensuring a positive customer experience.
Requirements
  • Customer Service Experience: Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred.
  • Communication Skills: Strong verbal communication skills, with the ability to engage with customers and promote our products and services.
  • Technical Skills: Ability to utilize multiple computer applications and systems, with a strong attention to detail and ability to multi-task.
  • Physical Demands: Must be able to sit and/or stand for long periods of time, with the ability to lift 15 lbs. and work in a fast-paced environment.
Benefits

We offer a competitive compensation package, including medical, dental, and vision benefits, 401(k) plan, vacation time, and opportunities for advancement. We strive to demonstrate our Core Values in all positions at Pls Financial Services, Inc.: Communication? Customer Focus? Integrity and Trust? Teamwork? Results



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