Customer Service Representative

6 days ago

Ontario, California, United States AppleOne Full time
Job Summary

We are seeking a skilled and friendly Customer Service Representative to join our team at AppleOne in Ontario, CA. As a Customer Service Representative, you will be responsible for ensuring excellent customer satisfaction and providing timely and accurate information to our customers.

Key Responsibilities
  • Answering customer inquiries via phone, email, or in person
  • Providing information about products, services, and pricing
  • Assisting customers with order placement and tracking
  • Processing customer orders into the system
  • Resolving customer complaints and issues in a timely manner
  • Collaborating with other departments to ensure customer needs are met
  • Maintaining accurate records of customer interactions and transactions
Requirements
  • Minimum of 1 year of experience in customer service or related field
  • Strong communication and interpersonal skills
  • Proficiency in Microsoft Office and Excel
  • Ability to multitask and prioritize tasks effectively

We are looking for someone who is a team player with a positive attitude and a passion for delivering excellent customer service. If you have strong problem-solving skills and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

At AppleOne, we are committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement. Our founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to excellence and delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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