Logistics Coordination Specialist

2 weeks ago


Sterling, Virginia, United States US Sedan Service Full time
Job Overview

Become a vital part of the team that transforms 'Ground Transportation' into 'Exceptional Transportation'

U.S. Sedan Service, Inc. is dedicated to providing unparalleled service to those who demand excellence.

We are currently seeking a skilled individual to fill the role of Dispatcher.

U.S. Sedan Worldwide is in search of a Dispatcher who will collaborate within a large Dispatch department. The ideal candidate will effectively communicate daily with drivers, including those operating under subcontract agreements. This role requires continuous monitoring of service to proactively adjust operations, ensuring optimal on-time performance and productivity. Proficiency in scheduling software, telephone communication, and data analysis is essential. The successful candidate will report directly to the Dispatch Supervisor.

Key Responsibilities:

  • Oversee dispatching and scheduling operations.
  • Coordinate all elements and assign chauffeurs to guarantee timely pick-ups.
  • Provide guidance to Chauffeurs to minimize delays and service disruptions.
  • Maintain ongoing communication with chauffeurs, management, and reservations personnel.
  • Anticipate potential service or logistical challenges to prevent client dissatisfaction.
  • Foster strong customer relationships by addressing client inquiries and concerns.
  • Prioritize calls based on urgency and significance.
  • Input data into the computer system and maintain logs and records of activities.
  • Build solid relationships with drivers and clients to alleviate stress from last-minute scheduling changes.

Qualifications:

  • Familiarity with Windows-based computer systems and proficiency in word processing, spreadsheet, and presentation software.
  • Ability to read, write, and communicate effectively in English.
  • Exceptional communication and interpersonal skills.
  • Experience with multi-line phone systems.
  • Capability to manage multiple tasks accurately and efficiently.
  • Ability to work independently and with objectivity.
  • Strong organizational and analytical abilities.
  • Commitment to providing excellent customer service and maintaining a professional demeanor.

Knowledge, Skills, and Abilities:

  • Understanding of Windows-based computer systems and functional knowledge of relevant software.
  • Strong organizational skills, including filing and file maintenance.
  • Proficient in reading, writing, and speaking English.
  • Effective communication skills across all levels.
  • Experience with multi-line phone systems.
  • Adept at handling multiple tasks with accuracy and efficiency.
  • Ability to work independently and objectively.
  • Strong organizational and analytical skills.
  • Capability to delegate tasks effectively and provide appropriate supervision and follow-up to team members.
  • Dedication to delivering outstanding customer service while presenting a professional appearance.
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