ITOM ServiceNow Technical Solutions Architect

2 weeks ago


Dallas, Texas, United States Crossfuze Full time
Job Summary

We are seeking a highly skilled ITOM ServiceNow Principal Technical Consultant to join our team at Crossfuze. As a key member of our delivery team, you will provide technical guidance and expertise to our customers, helping them to optimize their ServiceNow environments and improve their business processes.

Key Responsibilities
  • Process Definition and Improvement: Collaborate with customers to define and improve their business processes, leveraging ServiceNow to drive efficiency and effectiveness.
  • Technical Guidance: Provide expert technical guidance to customers on ServiceNow configuration, customization, and best practices.
  • Solution Development: Develop and implement solutions that meet customer needs, using ServiceNow to drive business outcomes.
  • Training and Mentoring: Train and mentor other team members on ServiceNow technical skills and best practices.
  • Project Delivery: Lead technical aspects of project delivery, ensuring successful implementation of ServiceNow solutions.
Requirements
  • ServiceNow Expertise: 5+ years of experience implementing, configuring, and customizing ServiceNow.
  • Technical Skills: Strong understanding of IT Operations Management (ITOM) principles, ITIL methodologies, and web software design principles.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
  • Certifications: ServiceNow System Administrator Certification, ServiceNow Application Developer Certification, and ServiceNow Implementation Specialist in four or more applications.
Work Environment

Crossfuze offers a flexible and remote-friendly work environment, with a focus on work-life balance and employee well-being. We provide a comprehensive benefits package, including competitive paid time off, health insurance, and retirement savings plan.



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