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ServiceNow Architect

2 months ago

Dallas, Texas, United States Infosys Full time
About the Role

We are seeking a highly skilled ServiceNow Architect to join our team at Infosys. As a key member of our digital transformation team, you will be responsible for designing and implementing ServiceNow solutions that drive business outcomes and improve operational efficiency.

Key Responsibilities
  • Develop and implement ServiceNow roadmaps for major modules, including ITSM, CMDB, CSDM, and integration framework.
  • Define architecture and roadmap for ServiceNow's CSDM/CMDB best practices to increase operations and business outcomes across the enterprise.
  • Establish architecture standards, provide guidance, and conduct code/functional reviews to the project team on the technical design format and content.
  • Design, test, and implement solutions that fit the needs of the business.
  • Drive corporate alignment and architect Network/IT service mapping framework based on CMDB and CSDM industry-standards.
  • Participate as a member of an IT technical team.
  • Perform basic analysis of functional or service requirements.
  • Implement end-user or enterprise infrastructure or services as prepared by more senior engineers.
  • Provide end-user and routine or basic support of enterprise platforms and services.
  • Monitor the environment and resolves issues utilizing available knowledge reference documentation.
  • Oversee production schedules and ensures production jobs complete successfully without issues.
Preferred Qualifications
  • Experience in administering ServiceNow applications, including application design, source code.
  • Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way.
  • Experience and desire to work in a Global delivery environment.
  • Ability to work in an Agile environment to maintain, configure, operate, implement and extend our ServiceNow service management systems and processes.
  • Support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
  • Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
  • Extraordinary Planning, Project Management, Coordination, and Analytical skills.
  • Hands-on experience in working in Global Delivery Model with onsite/offshore resources.
  • Exceptional Organizational Skills.
  • Ability to manage and prioritize tasks efficiently.
  • Readiness to demonstrate a proactive attitude.
  • Solid attention to detail and excellent written and verbal communication skills are required.
  • Ability to work in team in diverse/multiple stakeholder environment.
About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.