Customer Success Associate

7 hours ago


Chicago, Illinois, United States BigTime Software Full time
About the Role

We are seeking a highly motivated and results-driven Customer Success Associate to join our team at BigTime Software. As a key member of our customer success team, you will be responsible for driving customer satisfaction, retention, and growth.

Key Responsibilities
  • Develop and maintain strong relationships with our customers to ensure they are getting the most value from our solution.
  • Identify opportunities for new features and product adoption within our customer base.
  • Partner with our implementation team to guide customers through the integration and launch of our solution.
  • Surface client feedback to our product team for functionality enhancements and escalations.
  • Manage high-level customer technical issues to ensure they get the best results from our solution.
Requirements
  • Bachelor's degree and a minimum of 0-2 years of work experience in a client services/account management role.
  • Strong project management, time management, and organizational skills with the ability to manage multiple projects and priorities at one time.
  • Excellent communication skills.
  • A team player with a high level of initiative and the ability to work well in a team environment.
  • Hybrid work schedule - in office 3 times a week.
  • Positive, self-starter attitude with a desire to exceed client expectations.
  • Attention to detail, highly organized, with an absolute focus on the quality of work.
  • Authorization to work in the US.
What We Offer
  • Competitive salary and a quarterly bonus.
  • Company pays 100% of benefits, including medical, dental, vision, disability, and life insurance.
  • 401k with generous company match.
  • Paid Parental Leave.
  • Generous time off and paid company holidays.
  • Weekly Lunch Credit via GrubHub and company-paid GrubHub+ (free unlimited delivery).
  • Fresh fruit, snacks, cold brew coffee/tea, soda, and La Croix.
  • Parental leave support.
  • Hybrid work schedule.
  • Company-provided latest technology and software tools.

BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



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