Enterprise Solutions Manager

6 days ago


New York, New York, United States Zoom Corporation Full time
About the Role

This position is a key member of our Premier Support and Technical Account Management team, responsible for delivering exceptional customer experiences and driving business growth for our enterprise customers.

Key Responsibilities
  • Develop and maintain strategic partnerships with select enterprise customers to ensure their success with Zoom's products and services.
  • Act as a dedicated technical consultant, providing expert guidance and support to customers to resolve complex technical issues.
  • Collaborate with internal teams to identify and implement process improvements, ensuring seamless customer experiences.
  • Manage and prioritize multiple customer relationships, ensuring timely and effective issue resolution.
  • Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to customers.
Requirements
  • Proven experience working with Fortune 500 customers, with a strong understanding of their business needs and challenges.
  • Excellent project management skills, with the ability to prioritize and manage multiple customer relationships.
  • Strong technical expertise, with a solid understanding of IP Telephony, SIP, H323, Audio/Video codecs, and Contact Center technologies.
  • Excellent communication and interpersonal skills, with the ability to articulate complex technical topics and diplomatically address customer concerns.
  • Customer-obsessed mindset, with a proactive approach to building trust and delivering best-in-class customer satisfaction.
What We Offer
  • A competitive salary range of $93,900.00 - $217,000.00, commensurate with qualifications and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan.
  • Opportunities for professional growth and development, with a focus on innovation and customer success.
  • A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.

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