IT Support Technician for Field Operations

2 weeks ago

New York, New York, United States MOHSO Full time
Job Overview

About Our Company:

MOHSO is a leading Managed Service Provider (MSP) dedicated to serving mid-sized enterprises across various sectors, including Financial Services, Healthcare, Media Production, and Marketing. Our mission is to assist organizations in designing, implementing, and managing optimal hybrid-cloud infrastructures, enabling them to launch new initiatives swiftly and securely.

Position Summary:

We are seeking an experienced IT Support Technician to provide essential onsite support for our clients. This role involves delivering technical assistance, diagnosing hardware and software challenges, and facilitating effective communication between the client and their internal support teams. The ideal candidate will possess a proactive approach to problem-solving, outstanding communication abilities, and a solid technical foundation.

Key Responsibilities:

  • Deliver part-time onsite IT support, focusing on troubleshooting hardware and software issues, network connectivity, and peripheral configurations.
  • Act as a liaison with the client's internal support team to ensure effective communication and resolution of technical problems.
  • Manage and address technical support inquiries, prioritizing tasks to minimize disruptions and maintain the client's IT operations.
  • Install, configure, and maintain various hardware components, including desktops, laptops, printers, and mobile devices.
  • Assist in software deployment, updates, and patch management processes.
  • Provide remote support to our Network Operations Center, ensuring optimal network connectivity, including Wi-Fi, VPN, and wired connections.
  • Conduct regular system maintenance and updates to uphold the security and efficiency of the client's IT environment.
  • Document all support activities, technical challenges, and solutions within the ticketing system.
  • Occasionally extend support to other clients as required.
  • Collaborate with the MSP team to share insights, best practices, and feedback regarding client environments.
  • Maintain professionalism and deliver exceptional customer service in all interactions.

Qualifications:

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent experience).
  • A minimum of 3 years of experience in IT support, particularly in field support or helpdesk roles.
  • Strong proficiency in Windows operating systems, Microsoft Office Suite, and common enterprise applications.
  • Experience in troubleshooting hardware, including desktops, laptops, printers, and mobile devices.
  • Familiarity with Microsoft 365's Admin Center.
  • Experience with Microsoft Intune (Endpoint Manager) for device management.
  • Basic understanding of networking principles (TCP/IP, DNS, DHCP, VPN).
  • Excellent communication skills, capable of conveying technical information to non-technical users.
  • Ability to work independently, manage time efficiently, and prioritize tasks effectively.
  • A customer-centric mindset with a dedication to providing high-quality support.
  • Experience in a Managed Service Provider (MSP) setting is advantageous.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are beneficial.

Work Environment:

  • This is a part-time position based at a client site.
  • Occasional travel to other client locations may be necessary.
  • On-call support may be required on an as-needed basis.

  • Field Support Technician

    2 weeks ago

    New York, New York, United States PayComplete Full time

    Company: PayComplete is a prominent global technology firm focused on cloud-based software and services for financial transactions and payment solutions. Our cutting-edge IoT platform accommodates a variety of devices and is leveraged by retail, transportation, and financial service sectors globally, providing cost-effective and user-friendly solutions.Job...

  • Field Support Technician

    1 week ago

    New York, New York, United States PayComplete Full time

    Company: PayComplete is a prominent global technology firm that specializes in cloud-based software solutions and services for financial transactions and payment processing. Our cutting-edge IoT platform is compatible with a variety of devices and is widely adopted across retail, transportation, and financial service sectors, providing efficient and...

  • IT Field Support Specialist

    2 weeks ago

    New York, New York, United States BridgeView Full time

    Field Technician Overview:The Field Technician plays a crucial role in maintaining and enhancing the IT infrastructure across various locations. This position is dedicated to addressing technical issues and ensuring seamless operations in support areas.Key Responsibilities:Set up and configure computers, printers, and additional peripherals.Deploy new...

  • Field Service Technician

    1 week ago

    New York, New York, United States Babcock & Wilcox Full time

    Babcock & Wilcox is in search of skilled professionals with degrees in Mechanical, Chemical, Civil Engineering, or related Engineering Technology fields to become part of our dedicated team of Field Service Technicians. Our experts deliver top-tier support and knowledge across a wide array of B&W utility, industrial, and environmental solutions for our...

  • Administrative Support Specialist

    1 week ago

    New York, New York, United States IT Accel Full time

    Job OverviewAdministrative Support SpecialistWe are a Mechanical Contractor looking for an Administrative Support Specialist to enhance our operational efficiency. This role involves performing various clerical and administrative tasks essential for the success of our organization.The ideal candidate will be a collaborative team member, flexible, capable of...

  • Field Service Technician

    2 weeks ago

    New York, New York, United States BridgeView Full time

    Field Technician Overview:The Field Technician plays a crucial role in maintaining and enhancing the IT infrastructure across various locations. This position is dedicated to addressing technical issues and ensuring that all IT systems operate seamlessly, particularly in areas such as ticket counters and operational support zones.Key Responsibilities:Set up...

  • Field Service Technician

    2 weeks ago

    New York, New York, United States BridgeView Full time

    Field Technician Overview:The Field Technician plays a crucial role in maintaining and enhancing the IT infrastructure across various locations. This position is essential for ensuring that all IT systems operate smoothly, addressing any technical issues that arise, and supporting operational areas effectively.Key Responsibilities:Set up and configure...

  • Psychiatric Support Technician

    5 days ago

    New York, New York, United States Foundations for Living Full time

    About the RoleWe are seeking a highly skilled and compassionate Behavioral Health Technician to join our team at Foundations for Living. As a Behavioral Health Technician, you will play a vital role in providing direct patient care to individuals with psychiatric disorders, ensuring their safety and well-being.Key ResponsibilitiesMonitor patients and...

  • Field Service Technician

    2 weeks ago

    New York, New York, United States BridgeView Full time

    Field Technician Overview:The Field Technician plays a crucial role in maintaining and enhancing the IT infrastructure across various locations. This position focuses on addressing technical issues and ensuring seamless operations in support areas.Key Responsibilities:Set up and configure computers, printers, and other essential devices.Deploy new systems...

  • Desk side Support/Field Technician

    3 months ago

    New York, New York, United States FinTek Full time

    Deskside Support / Field Technician– JDMain tasks in the following areasHardware installation and delivery (new computers monitors docking stations accessories etc.)Maintaining loaner laptop pool (clean wipe and/or reimage/reload)User equipment moves within the office (disconnect equipment relocate and reconnect retrieval)Facilitating user transfers...

  • Operations Support Intern

    2 weeks ago

    New York, New York, United States Trooh Full time

    Position Overview:This is a full-time internship opportunity within a dynamic media organization. The selected candidate will play a crucial role in ensuring the efficient execution of campaigns and the connectivity of digital displays.Company Background:Trooh is a prominent American media firm, effectively engaging millions of Gen Z consumers through...

  • Operations Support Intern

    2 weeks ago

    New York, New York, United States Trooh Full time

    Position Overview:This is a full-time internship opportunity at Trooh, a prominent American media organization that effectively engages millions of Gen Z consumers in their out-of-home experiences. Our innovative approach combines data, insights, and digital strategies to enhance audience targeting, particularly among individuals aged 18-24, across over 1000...

  • Field Operations Supervisor

    1 week ago

    New York, New York, United States United Site Services Full time

    About United Site ServicesUnited Site Services is a leading provider of comprehensive site services, dedicated to building strong partnerships that drive customer success. Our expertise in process management, commitment to corporate responsibility, and focus on delivering exceptional results are the pillars of our value proposition.Job SummaryThe Field...

  • Infrastructure Support Engineer

    2 weeks ago

    New York, New York, United States Connect-IT Full time

    Job Title: Infrastructure Support EngineerLocation: Manhattan – Midtown SouthWorking Pattern: Primarily working in a collaborative office environment with occasional client site visits.OverviewConnect-IT is collaborating with a prominent IT Service Provider in the Global Financial Services Sector.We are seeking a candidate who can operate effectively both...

  • Field Technician/Trainer

    2 days ago

    New York, New York, United States Sorenson Communications Full time

    Job SummarySorenson Communications is seeking a highly skilled Field Technician/Trainer to join our team. As a Field Technician/Trainer, you will be responsible for installing and training customers on our Video Relay Service (VRS) equipment.Key ResponsibilitiesInstall and configure VRS equipment at customer locationsProvide training and support to customers...

  • AV Field Service Technician

    6 days ago

    New York, New York, United States TierPM Full time

    Job SummaryTierPM is seeking an experienced Audio Visual Field Technician to join our team. As an AV Field Service Technician, you will be responsible for installing, troubleshooting, and maintaining audio-visual equipment at client sites, ensuring optimal performance and customer satisfaction.Key ResponsibilitiesInstall, configure, and troubleshoot...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Rad Source Technologies Full time

    Job OverviewField Service Technician (RS)The Field Service Technician (FST) is responsible for delivering both on-site and remote assistance for Rad Source products, addressing the technical needs of our clientele. This role involves collaborating with Customer Support Representatives to troubleshoot equipment issues, guiding customers on equipment usage,...

  • ELEMIS - Sales Support and Field Operations Coordinator

    1 week ago

    New York, New York, United States L'Occitane En Provence Full time

    Job OverviewABOUT USWe are a premier skincare brand that embodies the essence of aromatherapy, artistry, and scientific integrity. With over three decades of experience, we are a globally recognized British skincare company available in more than 100 countries, dedicated to the principle of 'truth in beauty'.POSITION SUMMARYElemis is in search of a proactive...

  • IT Support Technician

    1 week ago

    New York, New York, United States JCW Full time

    JCW is seeking a dedicated IT Support Technician to enhance our service desk operations. This role is essential for providing effective technical assistance to our clients and ensuring smooth IT operations.Position Overview:This position involves direct client interaction and requires a hands-on approach to resolving technical challenges. The IT Support...

  • Electric Vehicle Technician

    3 days ago

    New York, New York, United States Veo - Operations Careers Full time

    Job Description**About Veo - Operations Careers**Veo is a leading provider of electric vehicle sharing services, dedicated to making cities and universities more sustainable and livable. We're seeking a skilled Electric Vehicle Technician to join our team and play a key role in maintaining and repairing our electric bike and scooter fleet.**Key...