Field Operations Supervisor

1 week ago

New York, New York, United States United Site Services Full time
About United Site Services

United Site Services is a leading provider of comprehensive site services, dedicated to building strong partnerships that drive customer success. Our expertise in process management, commitment to corporate responsibility, and focus on delivering exceptional results are the pillars of our value proposition.

Job Summary

The Field Operations Supervisor plays a critical role in ensuring the smooth operation of our yard and transportation functions. This position is responsible for supervising a team of technicians, coordinating activities, and driving efficiency in our operations.

Key Responsibilities
  • Manage and coordinate all yard activities, supervising a team of technicians to ensure seamless operations.
  • Collaborate with the Operations Coordinator and Routers to optimize routing efficiencies, ensuring timely pick-ups and deliveries.
  • Analyze and report on operational activities, including routing efficiency, labor and overtime, fuel consumption, and customer satisfaction.
  • Communicate effectively with other departments to resolve customer service issues and ensure excellent communication within the division.
  • Work with Operations Supervisors at other yards to coordinate asset transfers and ensure smooth operations.
  • Maintain proper staffing levels to meet customer and branch needs, ensuring adequate resources to support business growth.
  • Assist the Operations Manager in coordinating logistics for special events and projects, ensuring timely delivery and pick-up of assets.
  • Review and approve paperwork from drivers, including manifests, P&D tickets, route sheets, and DVIRs, to ensure accuracy and completeness.
  • Approve time-off requests and schedule time off based on operational needs, ensuring adequate coverage.
  • Oversee fleet DOT administration, including log book maintenance and record keeping.
  • Administer the Company's safety program for drivers, working with Safety and HR to coordinate safety training and ensure compliance.
  • Develop and conduct performance reviews, providing feedback and coaching to team members to drive performance improvement.
  • Operate company vehicles safely and efficiently, adhering to company policies and procedures.
Requirements
  • Minimum 2-year degree or equivalent combination of education and experience.
  • Minimum 2 years of experience in a related field and/or training.
  • Proven leadership experience, with a track record of leading diverse teams to achieve results.
  • Excellent customer service, team building, organization, communication, decision-making, and problem-solving skills.
  • Valid driver's license.
Physical Requirements
  • Sit while driving and stand while servicing products.
  • Use hands and fingers to handle, control, or feel objects, tools, or controls.
  • Repeat the same movements.
  • Details of objects within a few feet and at greater distances.
  • Speak clearly so customers can understand.
  • Understand the speech of another person.
  • Hear sounds and recognize differences between them.
  • Walk up to 30 minutes without exertion.
  • Enter and exit equipment by stepping and kneeling.
  • Lift up to 40 pounds from waist to shoulders.
  • Lift 30 pounds from floor to head.
  • Crouch and squat.
  • Push 100 pounds and pull 100 pounds horizontally.
  • Sit while answering phones or responding to emails.
  • Repeat the same movements when entering data at the computer.
  • See details of objects within a few feet.
  • Focus on one source of sound and ignore others.
  • See differences between colors, shades, and brightness.

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