Patient Access Scheduling Coordinator Senior Lead

7 days ago

Tampa, Florida, United States Moffitt Cancer Center Full time

About Moffitt Cancer Center

Moffitt Cancer Center is a leading cancer hospital in the Southeast, recognized for its commitment to delivering exceptional patient care and advancing cancer research.

Job Summary

The Patient Access Scheduling Coordinator Senior Float is a key member of the Clinic Access Department, responsible for registering and scheduling patients for outpatient services. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Perform pre-registration or registration of patients for appointments, ensuring accurate and timely processing of patient information.
  • Communicate with ordering, referring, or attending providers and patients to schedule appointment procedures, adhering to scheduling guidelines.
  • Explain required registration elements, including forms, to patients as needed.
  • Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests, and/or appointments.
  • Work collaboratively with team members to achieve departmental goals and objectives.
  • Perform other job-specific duties as assigned, consistent with level on career ladder.

Requirements

  • High School Diploma or GED required.
  • 2 years experience in patient registration and/or patient scheduling, plus 1 year related customer service experience, or equivalent combination of education and experience.
  • Strong communication and organizational skills, with ability to work effectively in a fast-paced environment.
  • Accuracy in data entry of patient information in computer systems.
  • Critical thinking skills and solution-focused approach.
  • Flexibility to work in various clinics depending on daily volumes.
  • Strong computer skills and knowledge of medical terminology.
  • Experience working in an environment with competing priorities and demands, with performance metrics.
  • Sensitivity and compassion for patients, who may experience difficulties and challenges as they seek cancer care.

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