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Patient Access Scheduling Coordinator Senior Float
2 months ago
About Moffitt Cancer Center
Moffitt Cancer Center is a leading cancer hospital in the Southeast and a top 10 nationally ranked cancer center by Newsweek. We are a National Cancer Institute-designated Comprehensive Cancer Center based in Florida and strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer.
Job Summary
The Patient Access Scheduling Coordinator Senior Float is a member of the Clinic Access Department at Moffitt Cancer Center. The Clinic Access Department handles more than 6,500 patient calls or appointments weekly, schedules and registers all services for all outpatient visits.
Key Responsibilities
- Perform pre-registration or registration of patients for appointments at the Cancer Center, including review of insurance data to ensure that each encounter can be billed appropriately.
- Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
- Explain required registration elements, including forms, to the patient when required.
- Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
- Work collaboratively with team members as needed.
- Other job-specific duties as assigned, consistent with level on career ladder.
Requirements
- An upbeat, approachable and compassionate approach when working individually with each patient.
- Accuracy in data entry of patient information in the computer systems.
- Critical thinking skills and a solution focus approach.
- Flexibility to work in various clinics depending on the daily volumes.
- Strong computer skills.
- Knowledge of medical terminology.
- Experience successfully working in an environment with competing priorities and demands and performance metrics.
- Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
- One or more years of diagnostic scheduling experience preferred.
Credentials and Qualifications
High School Diploma or GED
2 years experience in patient registration and/or patient scheduling plus 1 year related customer service experience OR;
Minimum 1 year of relevant patient access and/or scheduling experience at Moffitt Cancer Center plus 1 year related customer service experience.
