Collections Specialist

4 weeks ago


Houston, Texas, United States Bickham Services Unlimited, LLC Full time
Job Summary

Bickham Services Unlimited, LLC is seeking a skilled Collections Specialist to join our team in Houston, TX. As a Collections Specialist, you will be responsible for providing excellent customer service to clients, negotiating payment plans, and maintaining PCI compliance.

Key Responsibilities:

  • Establish professional rapport with customers through timely and accurate responses to inquiries.
  • Perform duties related to the administrative hearing process, including creating and maintaining pre/post dockets.
  • Maintain PCI compliance when collecting and processing payments.
  • Meet daily qualitative and quantitative targets to maintain operational standards.
  • Reconcile payments, toll tags, and prepare end-of-day reports.

Requirements:

  • High School diploma or G.E.D. equivalent from an accredited institution.
  • Minimum two (2) years of experience in customer service/relations and/or call-center environment.
  • Strong customer service skills, with expertise in de-escalations and negotiations.

Work Environment:

The position is located in a comfortable office environment, with occasional travel to and from different worksites. The role requires sitting, standing, and light lifting.

Equal Opportunity Statement:

Bickham Services Unlimited, LLC is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.


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