Customer Service Representative

2 days ago

Worcester, Massachusetts, United States Safelite Full time

The Customer Advocate is a vital role at Safelite, serving as the first point of contact for our customers. This position requires a highly organized and energetic professional who can deliver a memorable experience during every interaction.

What You'll Get

  • Competitive weekly base pay starting at $19.50/hour.
  • A comprehensive benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans tailored to your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to succeed.
  • View all our health, wealth, and life offerings at .

What You'll Do

  • Welcome in-shop customers and resolve customer concerns efficiently, often finding creative solutions.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Keep all moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • Perform other duties as assigned.

What You'll Need

  • High School Diploma/GED/Equivalent required.
  • 1-3 years of telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

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