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Customer Service Representative

2 months ago

Worcester, Massachusetts, United States New England Board of Higher Education Full time

**Job Summary:**

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the New England Board of Higher Education. As a key member of our support services team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.

**Key Responsibilities:**

  • Provide customer service support via phone, email, and in-person interactions
  • Respond to client inquiries and resolve issues in a timely and professional manner
  • Process and manage client orders, including payment verification and order entry
  • Perform marketing outreach to prospective clients via email and phone
  • Maintain accurate and up-to-date client databases
  • Provide administrative support to the Executive Director and Director, including budgeting and accounting tasks
  • Perform other duties as assigned

**Requirements:**

  • Two years of college or more with familiarity with accounting and budgeting issues
  • 2-3 years customer service work experience
  • Experience with computers and Microsoft Office, especially Excel, Outlook, Word, and Access
  • Excellent written and oral communication skills
  • Attention to detail, strong initiative to learn new tasks, and strong organizational and time management skills

**What We Offer:**

We offer a competitive salary and benefits package, including paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition reimbursement. We are an equal opportunity employer and welcome applications from diverse candidates.